A new guy in the alcatel world

[DarkManiak]

Hi all
I'm new to this alcatel world, i've just been hired, i've never anything about this and i'm supposed to learn how to give remote support without a course or a manual or a testing area, just a PC, a 56k modem and 2-3 senior technician that tell me everyday that i can't learn this just watching them working by telnet connections but i should have worked on site for a couple years.
Wish me luck

[cavagnaro]

Well is true...download system documentation. Is a good place to start

Enviado de meu E6633 usando Tapatalk

[frank]

Good luck, and download the system documentation. It will be your bible.

[Vikas]

Yep. You are correct!!
Normally, it is better to have some hands-on experience on the product. However, you can get better day by day based on your involvement.
I guess you have a lab system to try everything before confirming the solution to the Customer. Keep yourself focused on the Customer issues and see your troubleshooting skill improving day by day.

[bingo]

hi. welcome to our world. even if u have the docs im sure u will have a terrible time in reading it. any way have it with u and get some hands on. good luck,,,,,

[jasmyndube]

just watching them working by telnet connections but i should have worked on site for a couple years.

[simonalia]

how can you welcome a new bie and make that move right lol

[JamesWalker]

Yep. You are correct!!
Normally, it is better to have some hands-on experience on the product. However, you can get better day by day based on your involvement.
I guess you have a lab system to try everything before confirming the solution to the Customer. Keep yourself focused on the Customer issues and see your troubleshooting skill improving day by day.

This is the best advice that OP can get. If you don't have practical experience, you'll have to try harder to learn the troubleshooting skills, but keep focused and you WILL keep getting better.

[Oneflame]

Hi Guys im new to the alcatel/nokia world. i have downloaded some documentation and I need help with image filed for 7210 7750 7850 especially the 7750. Can anyone direct me to where i can get this file?

[Dianeslutt]

Hey The names Roen and Im new here. I just want to lay down a friendly challenge to cotswall, Myst, Stev C., and MoTW to try and scare me away like you do with other noobs.