A new guy in the alcatel world

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DarkManiak
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A new guy in the alcatel world

Postby DarkManiak » 09 Jun 2016, 04:13

Hi all
I'm new to this alcatel world, i've just been hired, i've never anything about this and i'm supposed to learn how to give remote support without a course or a manual or a testing area, just a PC, a 56k modem and 2-3 senior technician that tell me everyday that i can't learn this just watching them working by telnet connections but i should have worked on site for a couple years.
Wish me luck :)

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cavagnaro
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Re: A new guy in the alcatel world

Postby cavagnaro » 09 Jun 2016, 09:33

Well is true...download system documentation. Is a good place to start

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frank
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Re: A new guy in the alcatel world

Postby frank » 12 Jun 2016, 09:50

Good luck, and download the system documentation. It will be your bible.
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Re: A new guy in the alcatel world

Postby Vikas » 05 Jul 2016, 01:30

Yep. You are correct!!
Normally, it is better to have some hands-on experience on the product. However, you can get better day by day based on your involvement.
I guess you have a lab system to try everything before confirming the solution to the Customer. Keep yourself focused on the Customer issues and see your troubleshooting skill improving day by day.
Regards,
Vikas

bingo
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Re: A new guy in the alcatel world

Postby bingo » 18 Sep 2016, 09:46

hi. welcome to our world. even if u have the docs im sure u will have a terrible time in reading it. any way have it with u and get some hands on. good luck,,,,,


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