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A new guy in the alcatel world

Posted: 09 Jun 2016 04:13
by DarkManiak
Hi all
I'm new to this alcatel world, i've just been hired, i've never anything about this and i'm supposed to learn how to give remote support without a course or a manual or a testing area, just a PC, a 56k modem and 2-3 senior technician that tell me everyday that i can't learn this just watching them working by telnet connections but i should have worked on site for a couple years.
Wish me luck :)

Re: A new guy in the alcatel world

Posted: 09 Jun 2016 09:33
by cavagnaro
Well is true...download system documentation. Is a good place to start

Enviado de meu E6633 usando Tapatalk

Re: A new guy in the alcatel world

Posted: 12 Jun 2016 09:50
by frank
Good luck, and download the system documentation. It will be your bible.

Re: A new guy in the alcatel world

Posted: 05 Jul 2016 01:30
by Vikas
Yep. You are correct!!
Normally, it is better to have some hands-on experience on the product. However, you can get better day by day based on your involvement.
I guess you have a lab system to try everything before confirming the solution to the Customer. Keep yourself focused on the Customer issues and see your troubleshooting skill improving day by day.

Re: A new guy in the alcatel world

Posted: 18 Sep 2016 09:46
by bingo
hi. welcome to our world. even if u have the docs im sure u will have a terrible time in reading it. any way have it with u and get some hands on. good luck,,,,,

Re: A new guy in the alcatel world

Posted: 30 Oct 2017 08:05
by jasmyndube
just watching them working by telnet connections but i should have worked on site for a couple years.

Re: A new guy in the alcatel world

Posted: 22 Dec 2017 03:45
by simonalia
how can you welcome a new bie and make that move right lol

Re: A new guy in the alcatel world

Posted: 24 Aug 2018 14:36
by JamesWalker
Vikas wrote:
05 Jul 2016 01:30
Yep. You are correct!!
Normally, it is better to have some hands-on experience on the product. However, you can get better day by day based on your involvement.
I guess you have a lab system to try everything before confirming the solution to the Customer. Keep yourself focused on the Customer issues and see your troubleshooting skill improving day by day.
This is the best advice that OP can get. If you don't have practical experience, you'll have to try harder to learn the troubleshooting skills, but keep focused and you WILL keep getting better.

Re: A new guy in the alcatel world

Posted: 19 Sep 2018 12:45
by Oneflame
Hi Guys im new to the alcatel/nokia world. i have downloaded some documentation and I need help with image filed for 7210 7750 7850 especially the 7750. Can anyone direct me to where i can get this file?