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A new guy in the alcatel world

Posted: 09 Jun 2016 04:13
by DarkManiak
Hi all
I'm new to this alcatel world, i've just been hired, i've never anything about this and i'm supposed to learn how to give remote support without a course or a manual or a testing area, just a PC, a 56k modem and 2-3 senior technician that tell me everyday that i can't learn this just watching them working by telnet connections but i should have worked on site for a couple years.
Wish me luck :)

Re: A new guy in the alcatel world

Posted: 09 Jun 2016 09:33
by cavagnaro
Well is true...download system documentation. Is a good place to start

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Re: A new guy in the alcatel world

Posted: 12 Jun 2016 09:50
by frank
Good luck, and download the system documentation. It will be your bible.

Re: A new guy in the alcatel world

Posted: 05 Jul 2016 01:30
by Vikas
Yep. You are correct!!
Normally, it is better to have some hands-on experience on the product. However, you can get better day by day based on your involvement.
I guess you have a lab system to try everything before confirming the solution to the Customer. Keep yourself focused on the Customer issues and see your troubleshooting skill improving day by day.

Re: A new guy in the alcatel world

Posted: 18 Sep 2016 09:46
by bingo
hi. welcome to our world. even if u have the docs im sure u will have a terrible time in reading it. any way have it with u and get some hands on. good luck,,,,,

Re: A new guy in the alcatel world

Posted: 30 Oct 2017 08:05
by jasmyndube
just watching them working by telnet connections but i should have worked on site for a couple years.

Re: A new guy in the alcatel world

Posted: 22 Dec 2017 03:45
by simonalia
how can you welcome a new bie and make that move right lol