A new guy in the alcatel world - Alcatel Unleashed
This is the best advice that OP can get. If you don't have practical experience, you'll have to try harder to learn the troubleshooting skills, but keep focused and you WILL keep getting better.Vikas wrote: ↑05 Jul 2016 01:30 Yep. You are correct!!
Normally, it is better to have some hands-on experience on the product. However, you can get better day by day based on your involvement.
I guess you have a lab system to try everything before confirming the solution to the Customer. Keep yourself focused on the Customer issues and see your troubleshooting skill improving day by day.