Getting a lot of 2014 demi-com errors in incvisu

[wallacezammit]

Hi,

I have a system with twin Appliance Servers rel 10.1 and it has been working ok for months.
Now I am getting a lot of 2014 demi-com errors in incvisu. Till now it doesn't seem that it is having an effect on the users but I still would like to check what they are. Below is a small sample :

17/06/13 12:50:33 000098S|049/01/0/015|=4:2014=Pbm repres. demi-com. 104 repres. 117 in 3
17/06/13 12:50:33 000098S|021/02/0/012|=4:2014=Pbm repres. demi-com. 76 repres. 69 in 3
17/06/13 12:50:34 000098S|027/01/0/002|=4:2014=Pbm repres. demi-com. 255 repres. 36 in 3
17/06/13 12:50:34 000098S|027/01/0/001|=4:2014=Pbm repres. demi-com. 255 repres. 20 in 3
17/06/13 12:50:36 000098S|028/02/0/005|=4:2014=Pbm repres. demi-com. 255 repres. 84 in 3
17/06/13 12:50:42 000098S|052/02/0/002|=4:2014=Pbm repres. demi-com. 6 repres. 24 in 3
17/06/13 12:50:42 000098S|077/02/0/014|=4:2014=Pbm repres. demi-com. 255 repres. 101 in 3
17/06/13 12:50:44 000098S|058/01/0/001|=4:2014=Pbm repres. demi-com. 9 repres. 20 in 3
17/06/13 12:50:44 000098S|028/02/0/000|=4:2014=Pbm repres. demi-com. 255 repres. 4 in 3
17/06/13 12:50:50 000098S|025/03/0/008|=4:2014=Pbm repres. demi-com. 255 repres. 121 in 3
17/06/13 12:50:50 000098S|025/06/0/000|=4:2014=Pbm repres. demi-com. 104 repres. 16 in 3
17/06/13 12:50:52 000098S|057/01/0/002|=4:2014=Pbm repres. demi-com. 255 repres. 24 in 3
17/06/13 12:50:54 000098S|021/02/0/019|=4:2014=Pbm repres. demi-com. 72 repres. 54 in 3
17/06/13 12:50:56 000098S|024/01/0/004|=4:2014=Pbm repres. demi-com. 57 repres. 68 in 3
17/06/13 12:50:57 000098S|024/03/0/005|=4:2014=Pbm repres. demi-com. 255 repres. 72 in 3
17/06/13 12:50:59 000098S|073/01/0/005|=4:2014=Pbm repres. demi-com. 73 repres. 84 in 3
17/06/13 12:50:59 000098S|059/06/0/001|=4:2014=Pbm repres. demi-com. 255 repres. 32 in 3
17/06/13 12:50:59 000098S|059/03/0/004|=4:2014=Pbm repres. demi-com. 56 repres. 68 in 3
17/06/13 12:51:00 000098S|063/02/0/010|=4:2014=Pbm repres. demi-com. 24 repres. 37 in 3
17/06/13 12:51:01 000098S|049/01/0/028|=4:2014=Pbm repres. demi-com. 58 repres. 71 in 3
17/06/13 12:51:03 000098S|021/11/0/000|=4:2014=Pbm repres. demi-com. 255 repres. 4 in 3
17/06/13 12:51:06 000098S|063/02/0/010|=4:2014=Pbm repres. demi-com. 24 repres. 37 in 3
17/06/13 12:51:06 000098S|021/02/0/012|=4:2014=Pbm repres. demi-com. 76 repres. 69 in 3
17/06/13 12:51:06 000098S|021/02/0/020|=4:2014=Pbm repres. demi-com. 88 repres. 70 in 3
17/06/13 12:51:10 000098S|049/03/0/015|

I am also getting errors like the following :

17/06/13 14:51:20 000098M|039/00/-/---|=0:4403=Error 8 on message type 3 on timeslot 72
17/06/13 14:51:29 000098M|013/26/-/---|=0:4403=Error 8 on message type 3 on timeslot 32

Incinfo is saying Bug on cpu due to switch over :

incinfo GEA

Incident number (q to quit):4403

INCIDENT NUMBER: 4403
Network indicator: Alcatel 4400
OBJECT CLASS: Dhs3Board
EVENT TYPE: ProcessingErrorAlarm (10)
PROBABLE CAUSE: Unknown (0)
SEVERITY: Indeterminate

"Error P1 on message type P2 on timeslot P3"
"P1 Error number"
"An error occurred during call setup or teardown"
"P1 :"
"- 1 : message size is wrong"
"- 2 : 8021Q parameters are missing"
"- 3 : bug in TLV"
"- 4 : timeslot is missing or is wrong in TLV"
"- 5 : message is not consistent"
"- 6 : transit is not available"
"- 7 : not enough resource on coupler"
"- 8 : unknown connection from cpu"
" if appears after CPU switch over, check up the CPU"
"- 9 : volume is too big"
"- 10: volume is too small"
"- 11: load problem - communication accepted"
"- 12: load problem - communication rejected"
"- 13: local communication release decision"
"- 14: message handling time too long => lost message"
"- 15: msg fifo full => fifo is purged (previous msg on this channel are lost) "
"P2 :"
"- 0 : MSG_DIVERS - independant from message type or unknown message"
"- 1 : MSG_RTP_CONNECT - during com establishment"
"- 2 : MSG_VCOMP_SETUP - during voice parameters configuration"
"- 3 : MSG_RTP_DISCONNECT - during com disconnection"
"- 4 : MSG_RTP_UPDATE - com update (IP framing update, switch to T38 fax)"
"P3 : timeslot number in decimal"
"no reaction of the system"
"Check coupler binary and cpu compatibility if"
"P1 = 1,2,3,4,5,6."
"Bug on coupler if P1 = 7,14."
"Bug on cpu (due to switch over) if P1 = 8."
"Check cpu parameter volume if P1 = 9,10."
"Check channel state on coupler if P1 = 15.";

Any ideas?

or should I upgrade from rel 10.1 to rel 10.1.1?

Wallace

[alex]

... should I upgrade from rel 10.1 to rel 10.1.1?

Sure.
10.1.1 is a maintenance Release for 10.1.

[wallacezammit]

I gave a reset and errors stopped, I'll keep monitoring.

tnx, regards
Wallace

[Eliott]

They came from standby. A mastercopy should solve it for a while.

[stefanc]

Hi !

Did it stop for you,

I have now this incidents after a crashed stdby cpu 7.2 (It just rebooted no backtrace, nothing, just self reset !!! )

After a mastercpy the incidents shows up after a while, any suggestions ?

Regards

/S

[wallacezammit]

I had reseted the system and didn't get anymore these errors but if it would continue I would make a release reinstallation to latest patch and upload backup. Then do a mastercopy for the 2nd cpu.

[stefanc]

Thanks ,

Did a full stop on both CPU's and the mastercopy, no errors seen in a week, "knock on Wood"

/S

[stefanc]

Thanks ,

Did a full stop on both CPU's and the mastercopy, no errors seen in a week, "knock on Wood"

/S