Hi there,
I´ve received a request for getting phone logs of inbound calls to an specific number and specific date and time in the past.
How can i get this information? If you need further information, please let me know.
Thanks
How to check incoming calls to an specific number???
- cavagnaro
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Re: How to check incoming calls to an specific number???
You need Omnivista or any taxation software that collects that information for you. Of course assuming you have the license for any of them.
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Re: How to check incoming calls to an specific number???
If accounting application managed (you have TAXA*****.DAT files) - check with "accview -tf" command - may be you can check this information on your system.
If no - ask your provider.
If no - ask your provider.
- cavagnaro
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Re: How to check incoming calls to an specific number???
Hey Vad,
Question, these files are generated always? No license needed?
How long will they be stored on OXE CPU so OP can have an idea if requirement is even possible or not?
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Question, these files are generated always? No license needed?
How long will they be stored on OXE CPU so OP can have an idea if requirement is even possible or not?
Enviado de meu C6602 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: How to check incoming calls to an specific number???
I have access to Ominivista and from there I can telent de CPUs. when I type "accview -tf" command, I can see a lot of TAXA*****.DAT files ordered by date and hour. How can I upload these files?
Thanks
Thanks
Re: How to check incoming calls to an specific number???
If you have no this files (I do not know - accounting not managed or licences absent) - files absent. You have one possibilities - ask detailed billing from your provider.
Re: How to check incoming calls to an specific number???
By default - accounting tickets not storedcavagnaro wrote:Hey Vad,
Question, these files are generated always? No license needed?
How long will they be stored on OXE CPU so OP can have an idea if requirement is even possible or not?
Needed licenses (and can be some specific problem with private / QSIG/ ABC-F TG)
Stored - by default 31 days (up to 99) in OXE.