MOH internal bad quality external ok

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joeray
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Posts: 28
Joined: 31 Oct 2012 16:11

MOH internal bad quality external ok

Post by joeray » 26 Sep 2017 05:35

Hi all,

i have a problem with MOH on an OXE R11.2.
if i confiurate MOH over an analog port or with audiostation i get only for external a good music quality.
if we use MOH for internal calls the quality is very bad.

in ip domain i have configurated "without compression"

any ideas?

vad
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Re: MOH internal bad quality external ok

Post by vad » 26 Sep 2017 06:46

Crystal or common hardware?
Users - digital/analogue, IP Touch, SIP...?
External line and VG board in the same shelf?

joeray
Member
Posts: 28
Joined: 31 Oct 2012 16:11

Re: MOH internal bad quality external ok

Post by joeray » 26 Sep 2017 12:44

sorry,
common hardware
Ip Touch phones 4068 and 8068 with thales-enchryption
PMX in the same shelf as the GD and the analog port

joeray
Member
Posts: 28
Joined: 31 Oct 2012 16:11

Re: MOH internal bad quality external ok

Post by joeray » 28 Sep 2017 12:32

is it possible to dectivate noice cancelling in the IP touch phones?

vad
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Re: MOH internal bad quality external ok

Post by vad » 29 Sep 2017 01:17

You have no problem with MOH for external caller (I think) - because used only TDM.
For internal calls - used IP, encryption.. Not easy to say where problem.
For usual internal calls - do you have problem with voice?
For MOH - you have problem in hands free mode or in handset too?

Really used codec for internal calls - G711?
VAD - used or not?

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