External Callback translator issue

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taahir10
Member
Posts: 11
Joined: 15 Apr 2015 08:39

External Callback translator issue

Post by taahir10 » 13 Jan 2017 07:42

Hi

We are having an issue at a customer place after the creation of the default external callback rule. The trunk group name was displayed before the creation on the rule instead of the calling number.

After setting up the DEF rule they are now able to see the number but "Express" is also being displayed before the number (see attachment). the DEF was configured as follows.

x Instance (reserved) : 1 x
x Instance (reserved) : 1 x
x External Callback Table : 0 x
x Basic Number : DEF x
x x
x Nb.Digits To Be Removed : 0 x
x Digits To Add : 0

The PABX version is R11.2.1 L2.300.29b
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alexeik
Member
Posts: 252
Joined: 26 Apr 2007 10:47
Location: Bad Oeynhausen, germany

Re: External Callback translator issue

Post by alexeik » 20 Jan 2017 02:31

I Bet you have a Speedial with the Name "Express" and callnumber 0. So the Callnumber will change in every call.

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