ARS timer issue with Route selection
Posted: 26 Jul 2017 01:16
Hi All
I have a problem with ARS and TBRL.
Scenario:
2 x Trunk groups
TG1 - Route 1 in ARS Table
TG2 - Route 2 in ARS Table
1 x TBRL
Primary - Route 1
Secondary - Route 2
User made first call, call is routed through Route 1, user hang up and make another call straight away, call routed through Route 2.
I noticed that if the user waited for a couple more seconds (can't figure out exactly), may 10-20 secs, the next call will be routed through Route 1.
What I wanted to achieve is calls to be routed through Route 1 always, Route 2 will only be used if Route 1 is either saturated or out of service.
Is there a timer that can be modified in the system to handle this issue?
I hope I've explained myself clearly. I've searched high and low on the forum but could not find anything related to my issue.
Cheers
Siti
I have a problem with ARS and TBRL.
Scenario:
2 x Trunk groups
TG1 - Route 1 in ARS Table
TG2 - Route 2 in ARS Table
1 x TBRL
Primary - Route 1
Secondary - Route 2
User made first call, call is routed through Route 1, user hang up and make another call straight away, call routed through Route 2.
I noticed that if the user waited for a couple more seconds (can't figure out exactly), may 10-20 secs, the next call will be routed through Route 1.
What I wanted to achieve is calls to be routed through Route 1 always, Route 2 will only be used if Route 1 is either saturated or out of service.
Is there a timer that can be modified in the system to handle this issue?
I hope I've explained myself clearly. I've searched high and low on the forum but could not find anything related to my issue.
Cheers
Siti