Calls not answered not forwading to Voice mail

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HUSSAINQCS
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Posts: 280
Joined: 21 Jan 2017 02:57

Calls not answered not forwading to Voice mail

Post by HUSSAINQCS » 10 May 2017 03:35

I want to make a call to room extension if you called the room extension from operator after 6 rings if the call not answered it should reach the voicemail box of the room user.

Voice mail Type : 4645
User A (operator)-------User B(Associate set : Voicemail dir no )

I tried to manage in Phone feature cos and i made the timer no 4 to very low value but its still not going to voicemail phone keeps on ringing

Any suggestions

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murraya
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 900
Joined: 16 Oct 2007 02:35

Re: Calls not answered not forwading to Voice mail

Post by murraya » 11 May 2017 23:00

operators do not follow the standard forwarding applied to external callers or internal users. the operator shold have a dynamic key they press to go to voicemail.
Best Regards
Murray

ACSE 10.0 corporate
ACSE 6.x IPT data

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