How to overflow the call in the queue during the attendant is in busy.

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wolfgar
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Posts: 59
Joined: 19 Jul 2007 21:08

How to overflow the call in the queue during the attendant is in busy.

Post by wolfgar » 07 Mar 2017 04:18

Hi Everyone,

Our customer is using latest version of 4059IP attendant console. And they asked us how they can overflow the call to the another destination during the attendant is in busy. Basically the call will be in incoming call queue during the attendant is in busy state. If it's an external incoming call, it will be overflowed to another destination after the timer. However, the call is staying queue until the attendant picked up the call when it's internal incoming call. Do you know any idea to overflow the internal incoming call to another destination during the attendant is in busy state?

Best Regards,

System info:
OXE version R11.2 Patch 29b
Operator console : 4059EE PC attendant
Prefix to call attendant : Attendant group call prefix

swinstu
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Posts: 161
Joined: 30 Oct 2007 21:37

Re: How to overflow the call in the queue during the attendant is in busy.

Post by swinstu » 24 Mar 2017 23:37

Attendant is normally never busy as they can handle many calls at once unless you could define the amount max calls on the attendant in call distribution on the attendant group.
For internal/external calls to overflow you can set a overflow timer in entity where the attendant group/attendant - 4059 belongs and then configure an overflow directory number (monoline set such as analog virtual which can be supervised by all extensions (multiline sets) that can supervise this analog virtual number).
use prefix to call attendant as "9" etc - attendant call or the entity call prefix can be whatever the external callers call less the DID prefix.
SWINSTU
ACSE OXE R12.1
ACSE 8770 R3.2(4760 R5.x)
ACSE OT R2.3 IP/SIP and UC&C

mejust
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Posts: 69
Joined: 18 Jan 2008 14:14
Location: Luanda

Re: How to overflow the call in the queue during the attendant is in busy.

Post by mejust » 13 Mar 2018 14:36

Hey Guys

DId this work ?

I need to overflow the call to a 4019 after 30 seconds waiting on a 4035.
where is the overflow timer on the Entity ?

thks in advanced

mejust
Member
Posts: 69
Joined: 18 Jan 2008 14:14
Location: Luanda

Re: How to overflow the call in the queue during the attendant is in busy.

Post by mejust » 27 Mar 2018 11:36

Did the Test and it worked :-)

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