Hi,
Using automatic attendant , I need to transfer an external call to a hunting group, and if no one from hunting group will answer, transfer this call to another number.
If I use only one number and no hunting group, worked just fine, if it was no answer ,the call transferred to another number, but with more than just a number there is no transfer if nobody answer.
is it possible to use hunting group and still to transfer ?
Thank you,
Mihaela
transfer a call to a hunting group
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Re: transfer a call to a hunting group
how? Because the person who represent Alcatel is saying is not possible
- frank
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Re: transfer a call to a hunting group
In the hunt group -> Overflow directory number
Code Free Or Die
Re: transfer a call to a hunting group
yes overflow parameters on that group
and what kind of ringing mode is on that HG ? cyclic , parallel or sequential!
you have to check if PNC of that HG authorizes overflow according to the different modes and type of Trunk group
and what kind of ringing mode is on that HG ? cyclic , parallel or sequential!
you have to check if PNC of that HG authorizes overflow according to the different modes and type of Trunk group
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- Member
- Posts: 18
- Joined: 16 Jun 2016 12:15
Re: transfer a call to a hunting group
ringing mode is parallel