4059EE Questions

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junoooni
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4059EE Questions

Post by junoooni » 14 Dec 2017 10:59

Hi

i have installed 4059EE with an 8068 IP phone for 1st time... Have some questions:
1- When we dial any internal extension from 4059EE console, we do not hear ring back tone on 8068 handset... voice starts only once call is answered, is that correct?

2- If attendant is out-of-service / not signed-on calls should be routed to a hunt group... where do we configure it? i tried overflow on attendant and entitites but didnt worked...

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tgn
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4059EE Questions

Post by tgn » 14 Dec 2017 17:46

1- set "Tone presence" in attendant parameters to true
2- how is the attendant called. which prefix (attendant call, attendant group call, individual attendant call or entity call...) is configured?

regards...
--- back to basics... focus your eyes to the essential things... ---

junoooni
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Re: 4059EE Questions

Post by junoooni » 15 Dec 2017 05:51

I ll check tone presence field... Attendant is called through individual attendant call prefix


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tgn
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Re: 4059EE Questions

Post by tgn » 16 Dec 2017 14:30

2- then manage the night cdt in attendant call distribution.

regards...
--- back to basics... focus your eyes to the essential things... ---

junoooni
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Re: 4059EE Questions

Post by junoooni » 05 Jan 2018 14:42

If operator is on call and second call comes it does not play a beep or sound, only visual indication... can we enable a beep or any sound to let operator know of other call?


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junoooni
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Re: 4059EE Questions

Post by junoooni » 10 Jan 2018 00:30

Hi Gurus,

Any idea on second call notification via beep or any sound???

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