Callback cancellation

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rfmars
Member
Posts: 32
Joined: 03 Dec 2008 13:05

Callback cancellation

Post by rfmars » 08 Apr 2009 07:19

Hello!

A client requested the callback and callback cancellation feature. I've created the "booking on free or busy set" suffix, and the "Canc.auto.call back on busy" preffix. I've granted the privileges on Phone facilities COS:

Rights
No Callback On Free Set : 1 (The client doesn't want callback when the set is free)
No Callback On Busy Set : 0

Set Features
Canc.auto.call back on busy : 1

Suffixes
Ringback on free or busy set : 1


But even after these configurations, the callback cancellation doesn't work (the callback is working). When I try to cancel the callback from an 8-9 Series, I got the "Feature rejected" message.

Right now, I don't have any other ideas of what else I can do to make it works. Did I forget something?

By the way, I'm using R8.0.1 G1.503 Patch 17.


Thanks and regards!

vad
Alcatel Unleashed Certified Guru
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Posts: 3468
Joined: 23 Sep 2004 06:47
Location: Russia

Re: Callback cancellation

Post by vad » 10 Apr 2009 05:23

Specific telephone services - you have item "Only 1 Callback feature on busy".

You can choose - 1 callback and cancell, or 8 callback from one set but without cancell.

rfmars
Member
Posts: 32
Joined: 03 Dec 2008 13:05

Re: Callback cancellation

Post by rfmars » 15 Apr 2009 14:14

Hey Vad!

Bull's eye! :lol:

I did what you said, and it worked!!!

Thanks for the help :D

Pham Hung Hai
Member
Posts: 2
Joined: 01 Jun 2017 08:19

Re: Callback cancellation

Post by Pham Hung Hai » 01 Jun 2017 08:21

Hi All,
I have try again, but it not working, help me ! :( :(

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3468
Joined: 23 Sep 2004 06:47
Location: Russia

Re: Callback cancellation

Post by vad » 03 Jun 2017 05:59

Not working what?
You have user without callback requiest. manage "Only 1 Callback feature on busy", order CALLBACK ON BUSY and cannot cancel?
And what happen - dial prefix and what?

Pham Hung Hai
Member
Posts: 2
Joined: 01 Jun 2017 08:19

Re: Callback cancellation

Post by Pham Hung Hai » 05 Jun 2017 06:54

i fix compelete callback request. I a question, Why do I call out so long for about 30 seconds to reconnect, can you help me?

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