Hi All
OXE R8.0
One of our customers is having a problem with External calls to Hunt Groups. When an External call is made to a Hunt Group (Directly to Hunt Group Nr. not the members) a tone is played before the members are rung.
Senario: External call -> Tone is playing for 4-5 sec (sound like a normal ofhook tone) -> members are ringing.
The members does NOT ring while the tone is played. This problem is happening on all Hunt Groups.
I cant remember seeing a feature that puts a tone in front of a Hunt Group? And I have checked its not a VG.
Is there a command like the vgemis just for tones so i can see whitch one is playing?
Any help would be highly appreciate!!
Best Regards
Tone in front of Hunt Group
Re: Tone in front of Hunt Group
In your case - you have usual external calls via digital line (DID translator and so on)? Automatic attendant, DISA, CDT entity, incoming call greeting guide not used?
Re: Tone in front of Hunt Group
Yes ISDN T2 + DID trans.
No Auto. Att CDT and Incoming Greet.
Just as a test I have tried to: External call -> UA fictive forwarded to HG -> Hunt group. Makes no diffrence.
Local calls to the Hunt group have no problems.
No Auto. Att CDT and Incoming Greet.
Just as a test I have tried to: External call -> UA fictive forwarded to HG -> Hunt group. Makes no diffrence.
Local calls to the Hunt group have no problems.
Re: Tone in front of Hunt Group
Check with t3 trace:
- when external user hear "on-hook tone" - PBX send CONNECT or ALERT?
- when HG users start ring - PBX send something or not?
Compare with trace for normal calls - external calls to usual user.
- when external user hear "on-hook tone" - PBX send CONNECT or ALERT?
- when HG users start ring - PBX send something or not?
Compare with trace for normal calls - external calls to usual user.
Re: Tone in front of Hunt Group
Hi Vad,
There is the trace:
______________________________________________________________________________
| (990803:000002) Physical-Event :
| long: 52 desti: 0 source: 0 cryst: 1 cpl: 9 us: 0 term: 0 type a5
| tei: 0 >>>> message received : SETUP [05] Call ref : 6e 1f
|______________________________________________________________________________
|
| IE:[04] BEARER_CAPABILITY (l=3) 80 90 a3
| IE:[18] CHANNEL (l=3) a9 83 93 -> T2 : B channel 19 exclusive
| IE:[6c] CALLING_NUMBER (l=10) -> 21 83 Num : 123456789
| IE:[70] CALLED_NUMBER (l=9) -> a1 Num : 123456789
| [a1] Sending complete
|______________________________________________________________________________
______________________________________________________________________________
| (990803:000003) 1064: Send_IO1 (link-nbr=1, sapi=0, tei=0) :
| long: 23 desti: 0 source: 15 cryst: 1 cpl: 9 us: 8 term: 0 type a5
| tei: 0 <<<< message sent : CALL PROC (02) Call ref : ee 1f
|______________________________________________________________________________
|
| IE:[18] CHANNEL (l=3) a9 83 93 -> T2 : B channel 19 exclusive
|______________________________________________________________________________
______________________________________________________________________________
| (990803:000004) 1064: Send_IO1 (link-nbr=1, sapi=0, tei=0) :
| long: 22 desti: 0 source: 15 cryst: 1 cpl: 9 us: 8 term: 0 type a5
| tei: 0 <<<< message sent : ALERT (01) Call ref : ee 1f
|______________________________________________________________________________
|
| IE:[1e] PROGRESS_ID (l=2) 81 88
|______________________________________________________________________________
______________________________________________________________________________
| (990807:000005) 1064: Send_IO1 (link-nbr=1, sapi=0, tei=0) :
| long: 18 desti: 0 source: 15 cryst: 1 cpl: 9 us: 8 term: 0 type a5
| tei: 0 <<<< message sent : CONNECT (07) Call ref : ee 1f
|______________________________________________________________________________
______________________________________________________________________________
| (990808:000006) Physical-Event :
| long: 18 desti: 0 source: 0 cryst: 1 cpl: 9 us: 0 term: 0 type a5
| tei: 0 >>>> message received : CONNECT ACK (0f) Call ref : 6e 1f
|______________________________________________________________________________
There is the trace:
______________________________________________________________________________
| (990803:000002) Physical-Event :
| long: 52 desti: 0 source: 0 cryst: 1 cpl: 9 us: 0 term: 0 type a5
| tei: 0 >>>> message received : SETUP [05] Call ref : 6e 1f
|______________________________________________________________________________
|
| IE:[04] BEARER_CAPABILITY (l=3) 80 90 a3
| IE:[18] CHANNEL (l=3) a9 83 93 -> T2 : B channel 19 exclusive
| IE:[6c] CALLING_NUMBER (l=10) -> 21 83 Num : 123456789
| IE:[70] CALLED_NUMBER (l=9) -> a1 Num : 123456789
| [a1] Sending complete
|______________________________________________________________________________
______________________________________________________________________________
| (990803:000003) 1064: Send_IO1 (link-nbr=1, sapi=0, tei=0) :
| long: 23 desti: 0 source: 15 cryst: 1 cpl: 9 us: 8 term: 0 type a5
| tei: 0 <<<< message sent : CALL PROC (02) Call ref : ee 1f
|______________________________________________________________________________
|
| IE:[18] CHANNEL (l=3) a9 83 93 -> T2 : B channel 19 exclusive
|______________________________________________________________________________
______________________________________________________________________________
| (990803:000004) 1064: Send_IO1 (link-nbr=1, sapi=0, tei=0) :
| long: 22 desti: 0 source: 15 cryst: 1 cpl: 9 us: 8 term: 0 type a5
| tei: 0 <<<< message sent : ALERT (01) Call ref : ee 1f
|______________________________________________________________________________
|
| IE:[1e] PROGRESS_ID (l=2) 81 88
|______________________________________________________________________________
______________________________________________________________________________
| (990807:000005) 1064: Send_IO1 (link-nbr=1, sapi=0, tei=0) :
| long: 18 desti: 0 source: 15 cryst: 1 cpl: 9 us: 8 term: 0 type a5
| tei: 0 <<<< message sent : CONNECT (07) Call ref : ee 1f
|______________________________________________________________________________
______________________________________________________________________________
| (990808:000006) Physical-Event :
| long: 18 desti: 0 source: 0 cryst: 1 cpl: 9 us: 0 term: 0 type a5
| tei: 0 >>>> message received : CONNECT ACK (0f) Call ref : 6e 1f
|______________________________________________________________________________
Re: Tone in front of Hunt Group
When HG users start ring - nothing more is sendt out
Re: Tone in front of Hunt Group
Looks like some moments with - TG local parameters item "VG for non-existent No." or System/ other system - item "Cx on Progress message".
You system send CONNECT before call distribution and try to send some VG (calling user hear backup tone from VG).
You system send CONNECT before call distribution and try to send some VG (calling user hear backup tone from VG).
Re: Tone in front of Hunt Group
Hi Vad,
I finally found the error. We had some errors in prefixes that pointed to VG numbers with no working VG.
Thx for helping!
Best Regards
I finally found the error. We had some errors in prefixes that pointed to VG numbers with no working VG.
Thx for helping!
Best Regards
Re: Tone in front of Hunt Group
incoming call greeting guide?