Call to huntinggroup dont overlow to entity

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gnuttisch
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Posts: 111
Joined: 29 Jan 2008 11:07

Call to huntinggroup dont overlow to entity

Post by gnuttisch » 30 Jan 2015 06:35

Hi,

I have set up an incoming call greeting guide whit route to an hunting group.
In the hunting group I have entered the users entity.

But an unanswerd call in the group never overflows to the users entiy, but to the trunkgroups entity.
If I call directly to the group, and the call is unanswered it will go to the users enity.

So the problem only occurs when the call is routed to the group via an incoming call greeting guide.

Anyone that can verify this issue?

regards..

vad
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Re: Call to huntinggroup dont overlow to entity

Post by vad » 30 Jan 2015 06:56

From your point of view - call not answered. But really call was answered (By incoming call greeting guide - in this case - can be used only TG entity).

gnuttisch
Member
Posts: 111
Joined: 29 Jan 2008 11:07

Re: Call to huntinggroup dont overlow to entity

Post by gnuttisch » 30 Jan 2015 08:39

Okej, then I see,

I solved the issue in a different way by using 4635 transfer instead of incoming greeting guide.

Thanks!

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