Call Back of speed dial is not going to Avaya instead going to OXE

HUSSAINQCS
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Call Back of speed dial is not going to Avaya instead going to OXE

Post by HUSSAINQCS » 21 May 2017 14:10

We have similar numbering plan in OXE and Avaya side

In OXE side :
Room user(7215)

In Avaya side:
Admin user(7215)

When i received a missed call from Avaya side 7215 i was trying to call back the same number from the call logs but call is going to OXE room user

i configured the Avaya Extension Number as speed dial prefix

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oldboy
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Re: Call Back of speed dial is not going to Avaya instead going to OXE

Post by oldboy » 21 May 2017 15:42

how are you calling the same number from a Abb number??
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

HUSSAINQCS
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Re: Call Back of speed dial is not going to Avaya instead going to OXE

Post by HUSSAINQCS » 21 May 2017 15:45

i was just dailling the received missed calls

HUSSAINQCS
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Re: Call Back of speed dial is not going to Avaya instead going to OXE

Post by HUSSAINQCS » 21 May 2017 15:56

speed dial prefix: #7512
call no : #757512
#7 is the routing no

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tgn
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Re: Call Back of speed dial is not going to Avaya instead going to OXE

Post by tgn » 21 May 2017 17:28

HUSSAINQCS wrote:
21 May 2017 15:56
call no : #757512
#7 is the routing no
this makes no sense... when #7 is the routing number and 7512 is the extension number in avaya... wth is 5 between them?

but anyway... the avaya pbx must send you the complete number for callback...

regards...
--- back to basics... focus your eyes to the essential things... ---

HUSSAINQCS
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Re: Call Back of speed dial is not going to Avaya instead going to OXE

Post by HUSSAINQCS » 22 May 2017 01:05

I was using call number #17512 sorry

HUSSAINQCS
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Re: Call Back of speed dial is not going to Avaya instead going to OXE

Post by HUSSAINQCS » 22 May 2017 01:05

#1 ARS prof.Trg seize

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Re: Call Back of speed dial is not going to Avaya instead going to OXE

Post by vad » 22 May 2017 01:34

For call back - you need to have good calling number, not just 7512 (in this case you will have call back to local number):
- f.e. in External callback translation - create string - Basic number 7, delete 0, add# - in this case for not answered call from Avaya 7512 OXE will record number #7512 for callback.

HUSSAINQCS
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Re: Call Back of speed dial is not going to Avaya instead going to OXE

Post by HUSSAINQCS » 22 May 2017 01:49

No i tried still going to OXE side not to avaya side

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Re: Call Back of speed dial is not going to Avaya instead going to OXE

Post by HUSSAINQCS » 22 May 2017 01:53

And this is happening for incoming missed calls from Avaya side

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