Overflow to attendant group

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bwen
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Joined: 28 Jul 2016 11:09

Overflow to attendant group

Post by bwen » 16 Jan 2019 10:57

Hello,

I try to overflow from a NOE phone to an attendant group but i missed something. overflow is manage on entity but i can't add attendant group (A200) on No routing overflow so i put it in 2nd routing field but it never seems to be ringing like this. What is the purpose of 2nd and 3rd routing fields? when is it used?
How can i manage Overflow from a standard set routed by the DID calls to the attendant group please?

Thanks
Regards

bwen
Member
Posts: 36
Joined: 28 Jul 2016 11:09

Re: Overflow to attendant group

Post by bwen » 16 Jan 2019 11:29

I have set an UA virtual always forwarding to the attendant and put this number in overflow routing No on the entity, but there is no overflow, timer is set to 6. How can i for example manage an overflow on entity when there is more than 2 simultaneous call on the DID number?

Thank you
regards

vad
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Re: Overflow to attendant group

Post by vad » 16 Jan 2019 22:34

Overflow routing No - last choice for overflow. 1st-2nd-3d-overflow routing no. And have some limitation (f.e. cannot ba multiline set).
2nd and 3d routing used - when 1st - unavailable.
F.e. you manage sets 3000, 3001, 3002 like 1st, 2nd, 3d routing.
If 3000 available - call will be routed to 3000.
If 3000 unavailable - call will be routed to 3001.

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mustafa.ahmad
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Joined: 27 May 2010 03:23

Re: Overflow to attendant group

Post by mustafa.ahmad » 17 Jan 2019 08:45

You can try to overflow from the extension by activating forward on busy .
Because in your case, the call has already landed on the extension, then it will follow the routing of the extension as defined.
In case the call is not able to land or see a route for the destination, then it will follow the entity routing of trunk group.

In general the TG and user entity are different.

incase the user is not available, then the outside call will follow the entity of the user. Generally entity nmbr 1

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