Incoming Calls aftter 5 rings should rout to attendante

[mejust]

Hello Guys

I have incoming calls going directly to various extensions , what I want to do is when a direct call isn't answered after 5 rings it should jump to the attendant.
How do I this ?
I read that this is done through Entity but I can´t see where .
Can you help me?

Thks in advanced

[mustafa.ahmad]

modify the timer numbr 4, make it's value to 60.

[mejust]

modify the timer numbr 4, make it's value to 60.

Thanks but before changing the timer I need the call to rout to the attendant .
How do I do that ?

[mustafa.ahmad]

in the entities, whichever one u are using, put the attendant group in the day / night routing.

[mejust]

in the entities, whichever one u are using, put the attendant group in the day / night routing.

Thanks I found the solution

Fisrt you go to categories , access categories and validate "DDI Overflow On Total Busy"
Second you must go to "external services " -> Trunk Category and depending on what trunk category your lines are using you must regulate "Overflow Timer on No Reply : 210"
Third like you said put the attendant group in the day / night routing.

IT works fine , after 5 rings it jumps to my attendant .

Thanks mustafa.ahmad for the Hint

[jay_210569]

In my case, I need not to forward the DID call to the attendant.
I'm having 5 entities with 3 operators on each entities, but on one of my entity if they call a DID user and the call was not answered it always transfer to the attendant.
All subscribers are using same Public Network COS = 2, on this thread, to be able to make an overflow to the attendant from a DID call, the management on PNCOS & external services, what possible parameter could disable this overflow feature. I have identical configuration on all of my entities in the network, only this entity has a different behavior than the others.
Thank you for your help.