Problem with routing to different entities and centrex

[alexeik]

Hello all

we use the "do not disturb"-function to differentiate external and internal calls. Internal get the message, and external are forwarded to the entity. Works like a charm. The customer has multicompany (centrex) and therefor the company number in the entity filled. Now the customer wants to seperate some people so that their calls are overflown to another set when" Do not disturb" is set. Normally i would create a new entity, but with the multicompyny i can´t create an entity with the same company number. Any ideas?

[vad]

Manager/assistant and filtering instead of do not disturb?

[alexeik]

This was my first idea too, but the overflow target is a rsi route ro genisys, so i do not have a manager and cannot use this feature.