Hi,
I use ARS. I 've same one numbering external plan . I use different TRK_GRP to route calls to different operators ( depend on prefix).
New task : I'd like to route call number (i.e. 060 ) to different TRK_GRP depends on extension like below ( see the clue ) :
1. ext_100 dial 060 > by TRK_GRP_1
2. ext_200 dial 060 > by TRK_GRP_2
but
3. ext_100 and ext_200 dial 061 > by TRK_GRP_2.
Should I divide " Omni and extensions " on Entities ? Buy how to say Omni call 060 to different TRK_GRP depend on extenion ?
Awaing Your ideas .