External call display addition extension

Post Reply
mrbi1310
Member
Posts: 54
Joined: 02 Aug 2015 06:40

External call display addition extension

Post by mrbi1310 » 18 Feb 2016 03:11

Hi

- We using entities for call outgoing display
- When i used agent 4004 take call out to my mobile phone number, on the mobilephone number display with 628445004004, it is addition 4004,
and on Entities configure as bellow, please advise
lqReview/Modify: Entitiesqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Entity Number : 0 x
x x
x Name : ENTITY_0 x
x UTF-8 Name : --------------------------------------- x
x Attendant Group Manager : -1 x
x Priority + NO x
x Emergency call to attd + NO x
x Traffic Overflow + Disallowed x
x Installation No. (ISDN) : 62844500 x
x Supplement.Install.No. (ISDN) : 62844500 x
x Caller ID Secret + No x
x AdvOfCharg2 requests (AOC2) + NO x
x AdvOfCharg3 requests (A0C3) + NO x
x Auto. Locking : 0 x
x Voice Mail Box No.for attendt : -------- x
x Trunk Group ID : 0 x
x External Callback Table : 0 x
x x
x Call Distribution x
x x

Please help

Thanks to all

mrbi1310
Member
Posts: 54
Joined: 02 Aug 2015 06:40

Re: External call display addition extension

Post by mrbi1310 » 18 Feb 2016 03:55

We used E1-ISDN, any body may help?

User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 6998
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: External call display addition extension

Post by cavagnaro » 18 Feb 2016 07:53

And what is the problem?

Enviado de meu C6603 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer

alexeik
Member
Posts: 257
Joined: 26 Apr 2007 10:47
Location: Bad Oeynhausen, germany

Re: External call display addition extension

Post by alexeik » 18 Feb 2016 10:30

i see one thing that might be wrong

x Installation No. (ISDN) : 62844500 x
x Supplement.Install.No. (ISDN) : 62844500 x

in our entity its looks like

x Installation No. (ISDN) : 5223977 x
x Supplement.Install.No. (ISDN) : 0 x

the Supplement.Install.No. is as far as i know the extension which is used when there is no ddi for the extension

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3461
Joined: 23 Sep 2004 06:47
Location: Russia

Re: External call display addition extension

Post by vad » 18 Feb 2016 23:12

At first - show "t3" trace - what you see on mobile and what PBX send - may be not the same number

User avatar
oldboy
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 743
Joined: 25 Aug 2005 18:24

Re: External call display addition extension

Post by oldboy » 19 Feb 2016 01:42

remove the 4500 from the installation number and put 4500 in the Supp number only and re test
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3461
Joined: 23 Sep 2004 06:47
Location: Russia

Re: External call display addition extension

Post by vad » 19 Feb 2016 02:25

We can play with Installation/supplementary number but:
- we need to know NPD used in TG
- DID id and rules for installation/default number from NPD
- DID rules
- and need to understand - why we play with Entity 0 (usually TG) instead of Entity 1 (usually users)

mrbi1310
Member
Posts: 54
Joined: 02 Aug 2015 06:40

Re: External call display addition extension

Post by mrbi1310 » 20 Feb 2016 23:02

Hi

i want to use Entities for call out display, i still tried to config

x Installation No. (ISDN) : 6284 x
x Supplement.Install.No. (ISDN) : 4500 x

on Entities 1 but same issue, it is automatic addion 4004, with 4004 is extension. We only want display with 62844500

Have you other way to cut 4004 when the call out? or other idea to solve this issue

Thanks to all

Post Reply

Return to “Entities”