External call display addition extension

[mrbi1310]

Hi

- We using entities for call outgoing display
- When i used agent 4004 take call out to my mobile phone number, on the mobilephone number display with 628445004004, it is addition 4004,
and on Entities configure as bellow, please advise
lqReview/Modify: Entitiesqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Entity Number : 0 x
x x
x Name : ENTITY_0 x
x UTF-8 Name : --------------------------------------- x
x Attendant Group Manager : -1 x
x Priority + NO x
x Emergency call to attd + NO x
x Traffic Overflow + Disallowed x
x Installation No. (ISDN) : 62844500 x
x Supplement.Install.No. (ISDN) : 62844500 x
x Caller ID Secret + No x
x AdvOfCharg2 requests (AOC2) + NO x
x AdvOfCharg3 requests (A0C3) + NO x
x Auto. Locking : 0 x
x Voice Mail Box No.for attendt : -------- x
x Trunk Group ID : 0 x
x External Callback Table : 0 x
x x
x Call Distribution x
x x

Please help

Thanks to all

[mrbi1310]

We used E1-ISDN, any body may help?

[cavagnaro]

And what is the problem?

Enviado de meu C6603 usando Tapatalk

[alexeik]

i see one thing that might be wrong

x Installation No. (ISDN) : 62844500 x
x Supplement.Install.No. (ISDN) : 62844500 x

in our entity its looks like

x Installation No. (ISDN) : 5223977 x
x Supplement.Install.No. (ISDN) : 0 x

the Supplement.Install.No. is as far as i know the extension which is used when there is no ddi for the extension

[vad]

At first - show "t3" trace - what you see on mobile and what PBX send - may be not the same number

[oldboy]

remove the 4500 from the installation number and put 4500 in the Supp number only and re test

[vad]

We can play with Installation/supplementary number but:
- we need to know NPD used in TG
- DID id and rules for installation/default number from NPD
- DID rules
- and need to understand - why we play with Entity 0 (usually TG) instead of Entity 1 (usually users)

[mrbi1310]

Hi

i want to use Entities for call out display, i still tried to config

x Installation No. (ISDN) : 6284 x
x Supplement.Install.No. (ISDN) : 4500 x

on Entities 1 but same issue, it is automatic addion 4004, with 4004 is extension. We only want display with 62844500

Have you other way to cut 4004 when the call out? or other idea to solve this issue

Thanks to all