Hello
System OXE R10.1_k1.520.42.
I am trying to configure an overflow with entity's CDT that has an attendant set 8068 as first routing, an UA set as second routing, but it is not working as I want. The goal is overflowing the calls to the entity to the second routing after 20 seconds.
I am running tests in my lab with an analog line, one attendant set 8068 and one UA set 4039, one analog set. On the trunk configuration, trunk routing number is blank, then the incoming calls go to the entity's CDT. On the trunk category, I configured overflow timer on no answer in 200 (20 seconds).
With this configuration, when I call to the analog line, attendant set starts ringing. But after the timer, call does not start ringing on second routing.
Due to that, I configured the UA set as first routing and an analog set as second routing. This way, when I call to the analog line, UA set starts ringing and after 20 seconds the analog set starts ringing.
Tryng another configuration, I configured UA set as first routing and the attendant set as second routing. Running the test, after 20 seconds ringing on UA set, incomming call goes to the attendant set that is the second routing.
This way, I understand when the attendant set is the first option, it does not follow the overflow timer on no answer of the trunk category.
I configured again the attendant set as first routing and the UA set as second routing. Along with this configuration, I configured timer 76 as 200 (20 seconds). With this configuration, I call to the analog line, attendant set starts ringing. After timer 76, attendant goes to the absent mode and the call starts ringing on UA set, that is the second routing.
OK, this could be the solution, but I do not want the attendant goes to the absent mode.
Searching on this forum, the only information I found is related to timer 76.
Does anybody know any different for this kind of situation?
Thanks in advance!!