Overflow to attendant group
Posted: 16 Jan 2019 10:57
Hello,
I try to overflow from a NOE phone to an attendant group but i missed something. overflow is manage on entity but i can't add attendant group (A200) on No routing overflow so i put it in 2nd routing field but it never seems to be ringing like this. What is the purpose of 2nd and 3rd routing fields? when is it used?
How can i manage Overflow from a standard set routed by the DID calls to the attendant group please?
Thanks
Regards
I try to overflow from a NOE phone to an attendant group but i missed something. overflow is manage on entity but i can't add attendant group (A200) on No routing overflow so i put it in 2nd routing field but it never seems to be ringing like this. What is the purpose of 2nd and 3rd routing fields? when is it used?
How can i manage Overflow from a standard set routed by the DID calls to the attendant group please?
Thanks
Regards