Ars
Hi Tamara, To understand why you would not hear the public dial tone you must first think about the feature. You envoke ARS to automaticly select a trunk route based upon what you dial and what your rights are. Therefore the PCX can not know what trunk to provide dial tone from until you have at least started to dial the called number. Your customer may expect to hear public tone after dialling the outside line prefix but as the the pcx is looking for the next digits it will provide a internal tone to simulate that.
Best Regards
Murray
ACSE 10.0 corporate
ACSE 6.x IPT data
Murray
ACSE 10.0 corporate
ACSE 6.x IPT data
Hi murraya, Thank you very much for your comment.
murraya, but as you know public exchange dial tone and internal pabx dial tone are different, when i press 9 i can hear internal pabx dial tone, but i can dial any number. only thing is customer not happy to hear internal dial tone.
appreciate if you could explain me how i can hear public dial tone.
Regards
Tamara
murraya, but as you know public exchange dial tone and internal pabx dial tone are different, when i press 9 i can hear internal pabx dial tone, but i can dial any number. only thing is customer not happy to hear internal dial tone.
appreciate if you could explain me how i can hear public dial tone.
Regards
Tamara
Hi All
I am programmed ARS in lab OXE R8.0 but when i try to dial by ARS prefix "8" hearing voice gude the number dial is not authorized, can someone please explain how can i check the problem?
folowing are the lookars r 1 command details.
===================================================================
| A R S R O U T E S L I S T No 1 |
--------------------------------------------------------------------
| ROUTES DEFINITIONS |
--------------------------------------------------------------------
|
| 1) trk_grp = 1 dialing_table = 0
| nb_deleted_digits = 0 inserted_digits =
| vpnCostLimit = 0
| idx_atm = -1
|
| --> trk_grp 1 local TG name : state : FREE
| type : BCA
| fais_suiv = -1 category = 0 nbjonc = 1
| vpnRate = 50 vpnCostLimit = 0
| Route usefull for : SPEECH
| Protocole Type = DEPENDENT ON TG
| Route Type = Public
| NPD Id = 255
| Preempter = 0
| Trunk group source = ROUTE
--------------------------------------------------------------------
Regards
Afeef
I am programmed ARS in lab OXE R8.0 but when i try to dial by ARS prefix "8" hearing voice gude the number dial is not authorized, can someone please explain how can i check the problem?
folowing are the lookars r 1 command details.
===================================================================
| A R S R O U T E S L I S T No 1 |
--------------------------------------------------------------------
| ROUTES DEFINITIONS |
--------------------------------------------------------------------
|
| 1) trk_grp = 1 dialing_table = 0
| nb_deleted_digits = 0 inserted_digits =
| vpnCostLimit = 0
| idx_atm = -1
|
| --> trk_grp 1 local TG name : state : FREE
| type : BCA
| fais_suiv = -1 category = 0 nbjonc = 1
| vpnRate = 50 vpnCostLimit = 0
| Route usefull for : SPEECH
| Protocole Type = DEPENDENT ON TG
| Route Type = Public
| NPD Id = 255
| Preempter = 0
| Trunk group source = ROUTE
--------------------------------------------------------------------
Regards
Afeef
- cavagnaro
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Re: Ars
Please swat keep your questions in one post only about same subject
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