External call doesn´t work

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fabiocorreia
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External call doesn´t work

Post by fabiocorreia » 19 Oct 2017 17:13

Dear All,

I am new in Omnix PCX enterprise, we are starting setup in our company.

When we try to perform dial to external number from company ( using public telephony company) , so system return acess denied,
anyone knows what can be , or what features i must check in mgr ?

incoming calls from outside (any external number from public telephony company ) are working well, just outbound calls don´t work

Thanks a lot
Fabio

vad
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Re: External call doesn´t work

Post by vad » 19 Oct 2017 23:27

Public Network COS (if call denied by category),
or discriminator rules - if dialled number not exist in discriminator.

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cavagnaro
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Re: External call doesn´t work

Post by cavagnaro » 20 Oct 2017 11:48

Don't expect a step by step as we don't know your discriminator, entities, category configuration.
Better ask the guy who did the installation until.you get a proper document from them or a basic training. You can mess with something that works.


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fabiocorreia
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Re: External call doesn´t work

Post by fabiocorreia » 20 Oct 2017 16:58

Thank you Mr. cavagnaro and Mr. Vad, i will check what you told, do you have some
beginner instalation manual from ominix pcx, step by step ?

again,
Thanks a lot

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cavagnaro
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Re: External call doesn´t work

Post by cavagnaro » 23 Oct 2017 12:24

System documentation has good examples. Download it from the forum (search) and read it in detail.


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fabiocorreia
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Re: External call doesn´t work

Post by fabiocorreia » 24 Oct 2017 21:54

Mr cavagnaro,

I checked in forum forum , but i didn t find anything,
i need document that explain beginners concepts, like entities, trunks, discriminator, and others
if you have something, could you send me ?
Thanks a Lot

jdsanchez
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Re: External call doesn´t work

Post by jdsanchez » 05 Mar 2018 10:55

Hi, I´m new and same as you, Ineed those manual of basic configuration please

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oldboy
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Re: External call doesn´t work

Post by oldboy » 06 Mar 2018 12:01

There is no such thing as beginners concepts... you need system documentation as Cav said and practice and time!!!
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

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