Dear All,
I am new in Omnix PCX enterprise, we are starting setup in our company.
When we try to perform dial to external number from company ( using public telephony company) , so system return acess denied,
anyone knows what can be , or what features i must check in mgr ?
incoming calls from outside (any external number from public telephony company ) are working well, just outbound calls don´t work
Thanks a lot
Fabio
External call doesn´t work
Re: External call doesn´t work
Public Network COS (if call denied by category),
or discriminator rules - if dialled number not exist in discriminator.
or discriminator rules - if dialled number not exist in discriminator.
- cavagnaro
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Re: External call doesn´t work
Don't expect a step by step as we don't know your discriminator, entities, category configuration.
Better ask the guy who did the installation until.you get a proper document from them or a basic training. You can mess with something that works.
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Better ask the guy who did the installation until.you get a proper document from them or a basic training. You can mess with something that works.
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
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Re: External call doesn´t work
Thank you Mr. cavagnaro and Mr. Vad, i will check what you told, do you have some
beginner instalation manual from ominix pcx, step by step ?
again,
Thanks a lot
beginner instalation manual from ominix pcx, step by step ?
again,
Thanks a lot
- cavagnaro
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Re: External call doesn´t work
System documentation has good examples. Download it from the forum (search) and read it in detail.
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Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
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- Member
- Posts: 8
- Joined: 19 Oct 2017 17:00
Re: External call doesn´t work
Mr cavagnaro,
I checked in forum forum , but i didn t find anything,
i need document that explain beginners concepts, like entities, trunks, discriminator, and others
if you have something, could you send me ?
Thanks a Lot
I checked in forum forum , but i didn t find anything,
i need document that explain beginners concepts, like entities, trunks, discriminator, and others
if you have something, could you send me ?
Thanks a Lot
Re: External call doesn´t work
Hi, I´m new and same as you, Ineed those manual of basic configuration please
Re: External call doesn´t work
There is no such thing as beginners concepts... you need system documentation as Cav said and practice and time!!!
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."