OXE R12.2 calling Automated attendant from internal user

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morio
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Posts: 117
Joined: 02 Nov 2011 08:38

OXE R12.2 calling Automated attendant from internal user

Post by morio » 15 Apr 2019 05:27

Hello again,
just wondering if i can call the Automated attendant from internal user. It works fine from external calls but now the client need the internal callers to call the AA menu as well. (have created for help desk)..
any option by routing the call via Hybrid link loop or a NPRAE (PRA) trunk group?

thanks in advance
regards
Morio

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oldboy
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Re: OXE R12.2 calling Automated attendant from internal user

Post by oldboy » 15 Apr 2019 22:22

Only way is a B2B trunk via your NPRAE or use VAA working internally no issues
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

morio
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Posts: 117
Joined: 02 Nov 2011 08:38

Re: OXE R12.2 calling Automated attendant from internal user

Post by morio » 16 Apr 2019 00:54

Hi.
Thanks for the reply. So what I need to do is loop the NPRAE create two trunk groups . One for incoming and one for out going. And make a call via the out going to receive via incoming trunk group. And the incoming will be routed to the auto attendant access??

VAA is under license right???

Thanks again
:)

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