Message Waiting Lamp Not Work

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hackcow
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Message Waiting Lamp Not Work

Post by hackcow » 01 Sep 2019 07:55

Hi,

I have a oxe R11.2, use analog phone branch "COTEL" FG1088A as Guest deskphone.
I configure *56 for Message deposit and #56 for Switch Message led OFF.

From a digital phone, I press *56 + guest number, I see the "message left" notification (it mean ok). When pickup the guest phone, I heard "you have a call back" (it mean OK). But I did't see the Message Led ON

This Cotel Phone I used in other site, working both of OXE R11 and R12. So I think pbx maybe problem, not phone. I guess cause of a SLI16-2 analog card. But all SLI16-2 cards have a same issue. So I focus root cause of a parameter of SLI16-2 card. I changed something but not affected.
(In other site, I have OXE ACT28 with EZ32-2, I set default Z-board parameter and MWI is work well.)

Also, I tried to use AHL simulator, interface with OXE, send a Message deposit over PMS link, but still not work.

Does anyone have advise for me?

Regards!

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oldboy
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Re: Message Waiting Lamp Not Work

Post by oldboy » 01 Sep 2019 17:43

Have you turned Message Wait in the user to True?
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

hackcow
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Re: Message Waiting Lamp Not Work

Post by hackcow » 02 Sep 2019 03:40

Yes, I did it first. In User I set Message LED : TRUE

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oldboy
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Re: Message Waiting Lamp Not Work

Post by oldboy » 02 Sep 2019 03:57

Another thing i have found in the past is the polarity of the pair of wires, this is painful but i have had this issue before
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

hackcow
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Re: Message Waiting Lamp Not Work

Post by hackcow » 02 Sep 2019 07:02

Could you please tell me details of the polarity?

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oldboy
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Re: Message Waiting Lamp Not Work

Post by oldboy » 03 Sep 2019 03:20

?? just swap the pairs going to the phone and see if that works, do you have another model analog to try?
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

hackcow
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Re: Message Waiting Lamp Not Work

Post by hackcow » 04 Sep 2019 05:28

Swap pair, not work
Try to Cetic phone, not work

In Board slot, I tried to set "Send Init Dynamic Msg" to TRUE and "Para by default" to FALSE. Then go to "Go Down" , Dynamic Init Parameter, I set P0 P1 P2 P3 is 3 2 255 255, follow as Alcatel Document message led for SLI16-2. But still not work.

I'm really stuck.

hackcow
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Re: Message Waiting Lamp Not Work

Post by hackcow » 12 Sep 2019 06:01

It worked right now. Follow Doc R12, MWI control, SLI16-2

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