Automated Attendant

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Automated Attendant

Post by omarsg1977 »

Good morning, I have a client with an OXE in release 11, calls come through an automatic attendant giving the option that if you know the number of an extension, you will dial it. The client wants that some extension cannot be called that way and that this call is directed to the physical operator and then it transfers the call. Can this filter be done without having to change the final extension of the client?


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Re: Automated Attendant

Post by frank »

You can probably manage this with Transfer class of service feature.
Try it, and see if it does it for all user receiving an internal call too. Might be a problem. In which case you should redefine the end user extension and make it start with a letter for example.
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