agent logout .

[thkim81]

Hi~~

I always supporting from all. thanks..

and I have question.

call center agent is login. and I want logout with IP phone.

actually, If I push the button( ex> #01 ) and agent number( 40001) and that agent status logout.

so I searching the prefix plan and suffix plan but i cann't the feature.

Can I this feature found ? or I cann't feature on ip touch phone.

pls answer the question.

thanks.

[tot3nkopf]

Prefix plan-->Local features-->ACD prefix

Prefix + 1 : withdrawl (unavailable)
Prefix + 2 : wrap up
Prefix + 3 : supervisor call
Prefix + 4 : display queue
Prefix + 5 : log off
Prefix + 6 : log on
Prefix + 90 ;Agent Information
Prefix + 91 :State of private extension
Prefix + 92 ;Presentation Guide
Prefix + 93 ;ACR Management

Be aware that this is the status of CCD agent (agent from the PBX point of view).

[vad]

If you cannot find #01 - try to find #0 or #.

[thkim81]

thanks all.

but i know If 40002 agent ip phone is push the #0 + 5 (Logout) then 40001 agent status change logout status.

Can I do that ? I really want know about it.

certanly, I want know this.

[patmul39]

If you are trying to find the prefix either do a filter for #0 or Local Features¬ ACD Prefixes

[L_lefante]

thanks all.

but i know If 40002 agent ip phone is push the #0 + 5 (Logout) then 40001 agent status change logout status.

Can I do that ? I really want know about it.

certanly, I want know this.

I would like to know the same thing. Is it possible to log off an agent from a supervisor set???

(I have seen that it is possible to deactivate skill of an agent.)

[cavagnaro]

No, you can't. That is why CCS exists.

[L_lefante]

Thanks for your answer Cavagnaro.
I am not really familiar with Alcatel CC Solutions.

What do you mean by : "That is why CCS exists" ???

[cavagnaro]

CCS stands for Call Center Supervisor. It is a licensed software that is normally installed at least in one PC to configure and supervise your Call Center activities.

[L_lefante]

Ok. It is claer. I looked for it in Business Portal and found the info about it.
Thanks for your help.