agent logout .
agent logout .
Hi~~
I always supporting from all. thanks..
and I have question.
call center agent is login. and I want logout with IP phone.
actually, If I push the button( ex> #01 ) and agent number( 40001) and that agent status logout.
so I searching the prefix plan and suffix plan but i cann't the feature.
Can I this feature found ? or I cann't feature on ip touch phone.
pls answer the question.
thanks.
I always supporting from all. thanks..
and I have question.
call center agent is login. and I want logout with IP phone.
actually, If I push the button( ex> #01 ) and agent number( 40001) and that agent status logout.
so I searching the prefix plan and suffix plan but i cann't the feature.
Can I this feature found ? or I cann't feature on ip touch phone.
pls answer the question.
thanks.
- tot3nkopf
- Alcatel Unleashed Certified Guru
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Re: agent logout .
Prefix plan-->Local features-->ACD prefix
Prefix + 1 : withdrawl (unavailable)
Prefix + 2 : wrap up
Prefix + 3 : supervisor call
Prefix + 4 : display queue
Prefix + 5 : log off
Prefix + 6 : log on
Prefix + 90 ;Agent Information
Prefix + 91 :State of private extension
Prefix + 92 ;Presentation Guide
Prefix + 93 ;ACR Management
Be aware that this is the status of CCD agent (agent from the PBX point of view).
Prefix + 1 : withdrawl (unavailable)
Prefix + 2 : wrap up
Prefix + 3 : supervisor call
Prefix + 4 : display queue
Prefix + 5 : log off
Prefix + 6 : log on
Prefix + 90 ;Agent Information
Prefix + 91 :State of private extension
Prefix + 92 ;Presentation Guide
Prefix + 93 ;ACR Management
Be aware that this is the status of CCD agent (agent from the PBX point of view).
Re: agent logout .
If you cannot find #01 - try to find #0 or #.
Re: agent logout .
thanks all.
but i know If 40002 agent ip phone is push the #0 + 5 (Logout) then 40001 agent status change logout status.
Can I do that ? I really want know about it.
certanly, I want know this.
but i know If 40002 agent ip phone is push the #0 + 5 (Logout) then 40001 agent status change logout status.
Can I do that ? I really want know about it.
certanly, I want know this.
Re: agent logout .
If you are trying to find the prefix either do a filter for #0 or Local Features¬ ACD Prefixes
We don't see things the way they are; we see things the way we are!
Re: agent logout .
I would like to know the same thing. Is it possible to log off an agent from a supervisor set???thkim81 wrote:thanks all.
but i know If 40002 agent ip phone is push the #0 + 5 (Logout) then 40001 agent status change logout status.
Can I do that ? I really want know about it.
certanly, I want know this.
(I have seen that it is possible to deactivate skill of an agent.)
- cavagnaro
- Alcatel Unleashed Certified Guru
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Re: agent logout .
No, you can't. That is why CCS exists.
Ignorance is not the problem, the problem is the one who doesn't want to learn
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Re: agent logout .
Thanks for your answer Cavagnaro.
I am not really familiar with Alcatel CC Solutions.
What do you mean by : "That is why CCS exists" ???
I am not really familiar with Alcatel CC Solutions.
What do you mean by : "That is why CCS exists" ???
- cavagnaro
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Re: agent logout .
CCS stands for Call Center Supervisor. It is a licensed software that is normally installed at least in one PC to configure and supervise your Call Center activities.
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: agent logout .
Ok. It is claer. I looked for it in Business Portal and found the info about it.
Thanks for your help.
Thanks for your help.