4635H

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Tenna
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4635H

Post by Tenna » 24 Apr 2016 23:42

Hi guys

We have a 4635H Voicemail. When messages are dropped on in the mailbox, we notice the following.

1. Analog Extensions - There isn't any indication on the MWI Lamp that there is new message on the mailbox. User does not know that there is new message.
2. Digital Extensions - 40x9/80x9 - The Message Indicator light blinks so the user knows that there is new message.

Since Digital is working, looks like it should be due to the Analog Phone itself. Any idea what particular message is being sent from the Voice - 4635H to the sets to ON the Message Indicator Lamp.

Regards

Tenna

vad
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Re: 4635H

Post by vad » 25 Apr 2016 01:00

In analogue user parameters "message LED" item checked or not?
May be you have analogue set with not compatible MWI lamp.

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murraya
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Re: 4635H

Post by murraya » 26 Apr 2016 03:45

hi as per Vad check message led in user but also useful to know is, do the analoge phones get the voice prompt to advise of a message. if so that proves the 4635 is setting message on the user so issue must be either message led configuration or compatability of phones.
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Tenna
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Re: 4635H

Post by Tenna » 26 Apr 2016 17:30

Hi guys. I got the Voice Guide : Dial ** to access Voicemail".

Do you people know of any other Analog Phone brands apart from CETIS, Atlinks, Bittel that works well with OXE. These will be the business phones.

Regards

Ravneel

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cavagnaro
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Re: 4635H

Post by cavagnaro » 26 Apr 2016 19:21

What do you mean by well? Analog is analog...I have seen customers to use all kind of brands and no problems.

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murraya
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Re: 4635H

Post by murraya » 26 Apr 2016 20:45

as long as you have the user configured as message wait lamp set to true then it comes down to votage of the message strike and type of message lamp. many phones types are supported but often it depends on hardware (crystal or common) and cable length.
tone 181 for ACT cards act tone 212 for media gateway cards can alter the strike voltage/pattern.
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