Hi All
I have installed OXE 10.0.1 with call center feature. This customer want to limit incoming call to Pilot 5 or 6 simultaneously.
Pilot incoming number is 112468666 it ISDN 30 channel E1 link in DID .
It can incoming 30 calls simultaneously. Need to reduce it, any one can help me reduce the calls through “CC” or before “CC”
Nalinda kumara
Incoming call limited to Pilot
Re: Incoming call limited to Pilot
Which kind of limit?
6 calls in waiting queue? This is the only limit, you could setup, which I have right now in my mind.
Regards Mario
Gesendet von iPad mit Tapatalk
6 calls in waiting queue? This is the only limit, you could setup, which I have right now in my mind.
Regards Mario
Gesendet von iPad mit Tapatalk
Re: Incoming call limited to Pilot
never used this before -> there is a posibility to limit the percent of used trunks per pilot. just go down under pilot configuration.
regards...
--- back to basics... focus your eyes to the essential things... ---
Code: Select all
┌─Help: Max.% of trunk─────────────────────────────────────────────────────────┐
│ │
│ CANCEL to close this window │
│ │
│ Enter an integer value │
│ within the following range: │
│ 0 to 100 │
│ │
│ Max.% of trunk │
│ This attribute allows to define the maximum percentage of trunks used by │
│ pilot in a trunk group given. This allows to balance the trunk use of a │
│ trunk group for a set of CCD pilot. │
│ NOTE : │
│ Management of this attribute has to take into account the attribute '%Max.% │
│ of trunk out CCD' of the concerned trunk group, this last reserving a │
│ minimum percentage of trunks to insure communications of the company. │
│ Example: │
│ - is a trunk group with 30 trunks declared and a '%Max.% of trunk out CCD' │
│ of 10% : the number of trunks reserved for calls of type company is 3 and │
│ the number of trunks being able to be taken by the CCD calls (all the │
│ pilots) is 27, │
│ - is a pilot served by this same trunk group with a '% Max.% of trunk ' of │
│ 30% for this trunk group : this pilot can use 30% : 27 trunks allocated for │
│ the CCD calls = 8 trunks. │
│ When an external call comes on a pilot, the limitation system controls the │
│ occupation of the trunks in the trunk group, and depending of the defined │
│ percentages values, distributes the call with the mechanism of CCD │
│ distribution, or rejects the call. │
│ │
└──────────────────────────────────────────────────────────────────────────────┘
--- back to basics... focus your eyes to the essential things... ---
--- back to basics... focus your eyes to the essential things... ---
Re: Incoming call limited to Pilot
Thanks my dear all, It's working