I have a customer that is having issues logging a CCD user into the call center. All other agents are able to login.When this one particular agent tries to login, it says the login is not authorized. I have made sure the ext and agent are built like all the others and also assigned to each other in the call center and the PG. I even built another ext and CCD user, assigned to PG and to each other and it wont work either. When I try and force the login through MGR, it says the set is in a bad state. I performed a mastercopy and double bascul but that didn't fix it either. The set is a 4038.
Any ideas?