Oxe and ring stop

Post Reply
ascheltens
Member
Posts: 21
Joined: 21 Nov 2012 04:21

Oxe and ring stop

Post by ascheltens » 20 Apr 2015 06:02

Hello,
My company changed its OXO to OXE recently.
Before that change, all our 4020/37 and 4019/29/18/28/38 could have their ringbell muted with the same touch (release touch).
But since we moved to OXE, it seems this touch only works with 4019/18/29/28/38 and not with 4020/37.
Is there any other way to let the phone ring but without hearing the bell by pressing any touch on those 4020/37 ?
Thanks for any help.

//

Bonjour,
Ma compagnie a récemment changé son OXO par un OXE.
Nous avions l'habitude d'utiliser la touche raccrocher pour mettre fin à la sonnerie sur les postes 4020/37 et 4019/18/29/28/38 afin parfois de ne pas être déranger lorsque nous ne sommes pas en position de répondre.
Or il semble que depuis l'OXE, les 4020/37 ont perdu cette possibilité, car la touche raccrocher ne met pas la sonnerie en sourdine.
Existe-t-il un moyen de conserver cette fonctionnalié sur ce type de téléphone en OXE ?
Merci pour toute aide apportée.

User avatar
tot3nkopf
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 4007
Joined: 02 Feb 2006 10:41
Location: Germany & Romania
Contact:

Re: Oxe and ring stop

Post by tot3nkopf » 20 Apr 2015 06:22

You can configure a key with the function Set Features --> no ringing.
That will work on all phones.

ascheltens
Member
Posts: 21
Joined: 21 Nov 2012 04:21

Re: Oxe and ring stop

Post by ascheltens » 20 Apr 2015 07:39

Thank you for your reply.
I searched this in the 8770 but didn't found this feature.
I also tried directly on a 4028 by configuring a new touch, but didn't found too.

User avatar
tot3nkopf
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 4007
Joined: 02 Feb 2006 10:41
Location: Germany & Romania
Contact:

Re: Oxe and ring stop

Post by tot3nkopf » 20 Apr 2015 11:35

You need to define a prefix number in prefix plan. *set features -->no ringing)
Then you can configure a key (Programmed --> defined prefix)

ascheltens
Member
Posts: 21
Joined: 21 Nov 2012 04:21

Re: Oxe and ring stop

Post by ascheltens » 21 Apr 2015 01:43

Thank you tot3nkopf.
I found "without ringbell" in the "telephone exploitation" menu when I defined the prefix number.
But I have 2 problems.
First, this feature is not allowed when I try it.
The second is that this feature seems to be activated or not, like a secret button or a forward one.
But I can also have misunderstood...

ascheltens
Member
Posts: 21
Joined: 21 Nov 2012 04:21

Re: Oxe and ring stop

Post by ascheltens » 21 Apr 2015 08:15

Ok,
Found how to authorize the feature.
But it's like I imagined, it's an activation/desactivation feature. It's not a "one touch" feature like the release touch... Too bad !

Post Reply

Return to “Specific Telephone Services”