Common vs Manual Hold

[arp09a]

I am running an OXE 4400 R10.1 software. I seem to have found that if a 4039 set is set to *4(manual hold) then you can put the person on hold but can not just push the hold button to retrieve the call. The *4 options works on 4035 and earlier sets but not the 4039. If you then set the 4039 to D35, Common Hold, it operates correctly.

Is there a setting that needs to be managed for 4039 sets or something in the OXE that needs to be managed to allow the 4039 sets to use manual hold?

Thanks,

Randy

[arp09a]

...the 4068 iP phones also do the same as the 4039's. I can pick the call back up by pressing the line key that shows on hold but not by pressing the hold F1 button.