Do not display name in SIP-herder

pax
Member
Posts: 19
Joined: 03 Mar 2015 04:59

Do not display name in SIP-herder

Post by pax »

Is there anyone out there knowing if it is possible to deactivate the name field in the SIP-herder so that the OXE only sends the number over the SIP-trunk to for example LYNC.

The SIP-heder looks like this:
FROM:"USER 616"<sip:616@10.10.10.1;user=phone>;tag=7c285875754e93c17ea4c34eadc04919

I like it to be:
FROM:<sip:616@10.10.10.1;user=phone>;tag=7c285875754e93c17ea4c34eadc04919

Or can I modify the "name-tag" information in anyway from the OXE side?
User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7014
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: Do not display name in SIP-herder

Post by cavagnaro »

By changing external gateway properties. Try different settings. Of course, old oxe versions are not that flexible. R11 has many options

Enviado de meu C6602 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
User avatar
murraya
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 900
Joined: 16 Oct 2007 02:35

Re: Do not display name in SIP-herder

Post by murraya »

what a fine question, I have the same issue with a carrier. in my case what happens is that the call is sent "firstname lastname"<sip:ddi,,,,,,,
the carrier takes firstname and replaces it with DDI and then takes lastname and replaces it with DDI. this means when the call is sent to another customer on the same carrier they get the name displayed as the DDI twice.
I asked unofficially with Alcatel and was told I could not stop the name being sent. I didn't bother to log an e-sr but

It will be interesting if someone has a fix.
Best Regards
Murray

ACSE 10.0 corporate
ACSE 6.x IPT data
User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7014
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: Do not display name in SIP-herder

Post by cavagnaro »

Really? While I was doing an integration with a SIP pbx saw that configuration and was interesting. I was messing with the parameters of the external gateway... Don't remember which ones only ;)
But was on R11. Many options to play with

Enviado de meu C6602 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
pax
Member
Posts: 19
Joined: 03 Mar 2015 04:59

Re: Do not display name in SIP-herder

Post by pax »

Ok, so now I have gone thru all the parameters in the External Gateways on my R11 release, and none of them made any impact on this matter when trying them out. The only parameter that I found that could have something to do with this is the “Registration id”. How to you use this parameter, anyone know?
User avatar
murraya
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 900
Joined: 16 Oct 2007 02:35

Re: Do not display name in SIP-herder

Post by murraya »

so Cav your challenge this week is to find/remember how to stop it :)
my system was 11.0.1 if that helps
Best Regards
Murray

ACSE 10.0 corporate
ACSE 6.x IPT data
User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7014
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: Do not display name in SIP-herder

Post by cavagnaro »

If I was not on holidays would connect and check it :D but gf will not appreciate that lol
Will test later and let you know, but was not a single one, was as said, a combination of them
You can check the oxe R11 parameters description on docs and there is a doc with only sip options detailed on BPWS too

Enviado de meu C6602 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
User avatar
tgn
Member
Posts: 802
Joined: 30 Dec 2009 17:59
Location: Germany

Re: Do not display name in SIP-herder

Post by tgn »

so the real challenge is... to find that information on BWPS... holy shit...
:D

regards...
--- back to basics... focus your eyes to the essential things... ---
User avatar
murraya
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 900
Joined: 16 Oct 2007 02:35

Re: Do not display name in SIP-herder

Post by murraya »

the real question is how are you getting away with replying? are you sneaking into another room from your gf?
Best Regards
Murray

ACSE 10.0 corporate
ACSE 6.x IPT data
haroun
Senior Member
Posts: 1355
Joined: 29 Mar 2010 11:09

Re: Do not display name in SIP-herder

Post by haroun »

what about chanes in sip dictionary
Post Reply

Return to “SIP”