SIP IVR - Assoicate Data to call

Post Reply
asimkhan
Member
Posts: 1
Joined: 05 Aug 2017 03:17

SIP IVR - Assoicate Data to call

Post by asimkhan » 05 Aug 2017 03:35

Hi

We have developed a SIP IVR on OXE SIP extensions. We want to assign some data (For example: Account ID) to the received call, so that we can get that data on CSTA call when call is transfered to the Agent through ACD.

I know that CSTA has a feature named "Associate Data" that would help us. But I don't know how I can call this CSTA function on a SIP Call. It seems we can not monitor SIP Extensions on OXE Release 9. I'm not sure if we can monitor SIP Extension on next Releases.

CSTA "Associate Data" function requires a "Connection ID" as an identifier to assciate data. But I can not have this Connection ID on SIP Extension.

May I have Trunk number of received call on SIP Invite packet?
If I could have Trunk number of received call on SIP Invite packet, I would monitor trunks on CSTA and find Connection ID through Trunk's CSTA data.

Regards,
Asimkhan Akan

mgoegel
Member
Posts: 222
Joined: 12 Feb 2007 12:18
Location: Germany

Re: SIP IVR - Assoicate Data to call

Post by mgoegel » 06 Aug 2017 12:28

Hi asimkhan,

at least in R12 is CSTA monitoring of SIP extensions possible (not SIP device).
I currently do not know, if this is already possible in one of the R11 releases.

As far as I know, you can't monitor a trunk and retrive the connection ID there - on trunks you'll just get a Private CSTA Event (possible the access number on the trunk, just for monitoring the load of the trunk).

Regards Mario

User avatar
tot3nkopf
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 4001
Joined: 02 Feb 2006 10:41
Location: Germany & Romania
Contact:

Re: SIP IVR - Assoicate Data to call

Post by tot3nkopf » 07 Aug 2017 05:29

User to User Data on SIP for attached data?

Post Reply

Return to “SIP”