Broadsoft integration international dialling problem

[MartinB]

HI Guys

I have integrated an OXE OmniPCX Enterprise R9.1 i1.605.21 with a Broadsoft solution.

The first phase of the integration is for OXE calls to break out over the Broadsoft.
I can send all local calls without a problem, but when we try dial an international number the call takes too long to establish and then the OXE ARS overflows to my next route.

I am sending correct information to the Broadsoft as confirmed by their on-site support, but after certain time of approximately 4 seconds the pabx sees the trunk as unavailable and overflows.

Will this be a universal system timer I need to adjust or will it be a timer on the SIP settings somewhere?
I could not find any posts related to this specific problem before, if there are any please direct me.

thank you
Martin

[tot3nkopf]

Logs?
Configuration?

[MartinB]

Sorry tot3nkopf didn't think logs were needed for this. But here they are. Thank you

Motortrace 3
TCPDUMP (Just the TCP stream extraction)
Tuner


Please let me know if you need any other config info like ARS or NPD or Network routing table etc

Regards
Martin



[[TRACES REMOVED AT THE REQUEST OF THE USER]]

[MartinB]

Hi guys.

Does nobody have any idea why the calls overflow before the call can establish?

thank you
Martin

[alex]

First, from motortrace you could see that OXE sends CANCEL because there were no messages received from the opposite side. Check with them why no messages are sent back.
Second, also you could try to Increase timer T310 in Trunk category of the SIP TG ( by default 31).

[MartinB]

Thank you Alex. I really appreciate the feedback. I will test the Timer and also ask them why I am not receiving message.

thank you

[MartinB]

Thank you Alex. T310 did the trick and it is working now.

Thank you for the response.

regards
Martin