Issue of the connection between SIP External Voice Mail(FCS Phoenix)

[wolfgar]

HI Everyone,

We have an issue of the connection between SIP External Voice Mail on our customer's site. Our customer is Hotel and we been installed OmniPCX Enterprise R12.0 as their PBX and we connected it to FCS Phoenix voice mail via SIP. We declared SIP Trunk and SIP Gateway and then external voice mail according to the inter working report of OXE and FCS Phoenix.

However, we could access FCS phoenix by only 1 channel. FCS has license for 32 SIP channel and their port are fully opened for 32ch. And we also have SIP netwrok link license x 32ch. But it seems that we could access VM by only 1 ch and other set shows "Voice Mail Unobtainable" and played "the number is not authorized" as voice guide. I copy my configuration as follow. Please advise if there are any wrong configuration. And I also copy the output of SP admin. If we need to buy any extra license, please advise.

SIP Internal Gateway
lqReview/Modify: SIP Gatewayqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Instance (reserved) : 1 x
x Instance (reserved) : 1 x
x x
x SIP Subnetwork : 2 x
x SIP Trunk Group : 20 x
x IP Address : 192.168.54.10 x
x Machine name - Host : node000000 x
x SIP Proxy Port Number : 5060 x
x SIP Subscribe Min Duration : 1800 x
x SIP Subscribe Max Duration : 86400 x
x Session Timer : 1800 x
x Min Session Timer : 900 x
x Session Timer Method + UPDATE x
x DNS local domain name : --------------------------------------- x
x DNS type + DNS A x
x SIP DNS1 IP Address : --------------------------------------- x
x SIP DNS2 IP Address : --------------------------------------- x
x SDP in 18x + True x
x Cac SIP-SIP + False x
x INFO method for remote extension + False x
x Dynamic Payload type for DTMF : 101 x
x Overflow Licenses Threshold : 80 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq

SIP External Gateway
lqReview/Modify: SIP Ext Gatewayqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Instance (reserved) : 1 x
x SIP External Gateway ID : 0 x
x x
x Gateway Name : FCS Phoenix x
x SIP Remote domain : 192.168.54.19 x
x PCS IP Address : --------------------------------------- x
x SIP Port Number : 5060 x
x Transport type + UDP x
x Belonging Domain : --------------------------------------- x
x Registration ID : --------------------------------------- x
x Registration ID P_Asserted + False x
x Registration timer : 0 x
x SIP Outbound Proxy : --------------------------------------- x
x Supervision timer : 0 x
x Trunk group number : 20 x
x Pool Number : -1 x
x Outgoing realm : --------------------------------------- x
x Outgoing username : --------------------------------------- x
x x
x Outgoing Password : -------------------- x
x Confirm : -------------------- x
x x
x Incoming username : --------------------------------------- x
x x
x Incoming Password : -------------------- x
x Confirm : -------------------- x
x x
x RFC 3325 supported by the distant + True x
x DNS type + DNS A x
x SIP DNS1 IP Address : --------------------------------------- x
x SIP DNS2 IP Address : --------------------------------------- x
x SDP in 18x + False x
x Minimal authentication method + SIP None x
x INFO method for remote extension + False x
x To EMS + True x
x SRTP + RTP only x
x Ignore inactive/black hole + False x
x Contact with IP address + False x
x Dynamic Payload type for DTMF : 101 x
x Outbound Calls 100 REL + Supported x
x Incoming Calls 100 REL + Not Requested x
x Gateway type + Standard type x
x Re-Trans No. for REGISTER/OPTIONS : 2 x
x P-Asserted-ID in Calling Number + False x
x Trusted P-Asserted-ID header + True x
x Diversion Info to provide via + History Info x
x Proxy identification on IP address + False x
x Outbound calls only + False x
x SDP relay on Ext. Call Fwd + Default x
x SDP Transparency Override + False x
x RFC 5009 supported / Outbound call + Not Supported x
x Nonce caching activation + NO x
x FAX Procedure Type + T38 only x
x DNS SRV/Call retry on busy server : 0 x
x Unattended Transfer for RSI + NO x
x Redirection functionality + NO x
x Attended Transfer + NO x
x Send BYE on REFER + YES x
x Redirection response support + NO x
x OPTIONS required + YES x
x Support UTF8 characters set + NO x
x UPDATE in Allow header/INVITE + Optional x
x RFC 4904 supported + NO x
x Bulk registration (RFC 6140) + NO x
x Support Re-invite without SDP + True x
x Type of codec negotiation + Default x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq

Trusted host
lqReview/Modify: Trusted IP Addressesqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Instance (reserved) : 1 x
x Trusted address : 192.168.54.19 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

SIP Trunk
lqReview/Modify: Trunk Groupsqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Trunk Group ID : 20 x
x x
x Trunk Group Type + T2 x
x Trunk Group Name : sipTG x
x UTF-8 Trunk Group Name : --------------------------------------- x
x Number Compatible With : -1 x
x Remote Network : 2 x
x Shared Trunk Group + False x
x Special Services + Nothing x
x Node number : 1 x
x Transcom Trunk Group + False x
x Auto.reserv.by Attendant + False x
x Overflow trunk group No. : -1 x
x Tone on seizure + True x
x Private Trunk Group + False x
x Q931 Signal variant + ABC-F x
x SS7 Signal variant + No variant x
x Number Of Digits To Send : 0 x
x Channel selection type + Quantified x
x Auto.DTMF dialing on outgoing call + YES x
x T2 Specification + SIP x
x Homogenous network for direct RTP + NO x
x Public Network COS : 3 x
x DID transcoding + False x
x Can support UUS in SETUP + True x
x Associated Ext SIP gateway : 0 x
x x
x Implicit Priority x
x x
x Activation mode : 0 x
x Priority Level : 0 x
x x
x Preempter + NO x
x Incoming calls Restriction COS : 10 x
x Outgoing calls Restriction COS : 10 x
x Callee number mpt1343 + NO x
x Overlap dialing + YES x
x Call diversion in ISDN + NO x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

TRKSTAT 20
+==============================================================================+
| S I P T R U N K S T A T E Trunk group number : 20 |
| Trunk group name : sipTG |
| Number of Trunks : 62 |
| Max. Voice calls : Not Restricted |
+------------------------------------------------------------------------------+
| Index : 1 2 3 4 5 6 7 8 9 10 11 12 13 |
| State : F F F F F F F F F F F F F |
+------------------------------------------------------------------------------+
| Index : 14 15 16 17 18 19 20 21 22 23 24 25 26 |
| State : F F F F F F F F F F F F F |
+------------------------------------------------------------------------------+
| Index : 27 28 29 30 31 32 33 34 35 36 37 38 39 |
| State : F F F F F F F F F F F F F |
+------------------------------------------------------------------------------+
| Index : 40 41 42 43 44 45 46 47 48 49 50 51 52 |
| State : F F F F F F F F F F F F F |
+------------------------------------------------------------------------------+
| Index : 53 54 55 56 57 58 59 60 61 62 |
| State : F F F F F F F F F F |
+------------------------------------------------------------------------------+
| F: Free | B: Busy | Ct: busy Comp trunk | Cl: busy Comp link |
| WB: Busy Without B Channel| Cr: busy Comp trunk for RLIO inter-ACT link |
| WBD: Data Transparency without chan.| WBM: Modem transparency without chan. |
| D: Data Transparency | M: Modem transparency |
+------------------------------------------------------------------------------+

Network routing.
lqReview/Modify: Network Routing Tableqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Instance (reserved) : 1 x
x Network Number : 2 x
x x
x Rank of First Digit to be Sent : 1 x
x Incoming identification prefix : -------- x
x Protocol Type + ABC_F x
x Numbering Plan Descriptor ID : 11 x
x ARS Route list : 0 x
x Schedule number : -1 x
x ATM Address ID : -1 x
x Network call prefix : -------- x
x City/Town Name : -------------------- x
x Send City/Town Name + False x
x Associated Ext SIP gateway : 0 x
x Enable UTF8 name sending + True x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

External Voice Mail
lqReview/Modify: External Voice Mailqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Instance (reserved) : 1 x
x Voice Mail Dir.No. : 8000 x
x x
x Sub Type + Private x
x Directory Name : ---------------- x
x Connection COS : 0 x
x Public Network COS : 2 x
x Entity Number : 1 x
x Cost Center ID : 255 x
x Charging COS + Justified x
x URL UserName : 8000 x
x SIP URL Domain : node000000 x
x PCS IP Address : --------------------------------------- x
x SIP Authentication : --------------------------------------- x
x x
x SIP Passwd : ---------- x
x Confirm : ---------- x
x x
x Register On Line Number : -------- x
x Register URL (Username) : --------------------------------------- x
x Register URL (Domain) : --------------------------------------- x
x Register Authentication : --------------------------------------- x
x x
x Register Password : ---------- x
x Confirm : ---------- x
x x
x External Gateway Number : 0 x
x Subscription on registration + True x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

External Voice Mail2
lqReview/Modify: External Voice Mailqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Instance (reserved) : 1 x
x Voice Mail Dir.No. : 81 x
x x
x Sub Type + Private x
x Directory Name : Wake Up x
x Connection COS : 0 x
x Public Network COS : 2 x
x Entity Number : 1 x
x Cost Center ID : 255 x
x Charging COS + Justified x
x URL UserName : 81 x
x SIP URL Domain : node000000 x
x PCS IP Address : --------------------------------------- x
x SIP Authentication : --------------------------------------- x
x x
x SIP Passwd : ---------- x
x Confirm : ---------- x
x x
x Register On Line Number : -------- x
x Register URL (Username) : --------------------------------------- x
x Register URL (Domain) : --------------------------------------- x
x Register Authentication : --------------------------------------- x
x x
x Register Password : ---------- x
x Confirm : ---------- x
x x
x External Gateway Number : 0 x
x Subscription on registration + True x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

[wolfgar]

I forgot to copy the output of spdamin

SP_OPS_Version = 00000
1 Group Telephony = 99999
2 M Phonebook users = 203/ 2065
4 Hotel guest sets = 1100
5 Multilangual voice prompts = 1
6 Hotel: AHL on V24 = 1
9 PSTN B channel = 99999
10 Voice Guide = 1
12 DISA = 1
13 ECS Engine = 99999
14 Integrated metering report = 1
19 Corporate netw. (ABC,ABCVPN,ISVPN) = 2065
20 Automated attendant = 99999
21 Nb of VPS ports = 0
29 DECT/PWT Engine = 0
38 Infocenter link = 1
39 Performance = 2065
40 Real Time Incidents = 2065
41 DECT register = 2065
42 Accounting users = 2065
44 4059 SBC = 0
45 4059 BLF = 0
46 Fax server ABC-A link = 0
47 Alarms = 2065
49 Directory = 2065
50 Configuration = 2065
51 Real Time Metering on V24 = 2065
52 4635 Basic Package = 0
56 4635 Networking OctelNet = 0
57 4635 Fax manager = 0
58 4635 Call manager = 0
59 4635 Hotel manager = 0
60 4635 Nb of ports = 0
61 4635 Nb of hours = 0
62 4635 Nb of languages = 0
63 4635 Attendant manager = 0
65 4635 Recording manager = 0
66 4635 Networking AMIS = 0
75 Networking hospital = 1
76 M CCD Agents = 10
77 CCS mono-site = 1
78 CRI call record interface = 0
79 ISVPN = 2065
80 VPN = 2065
81 Meet me conf. between 29 parties = 0
82 Nb of DECT terminals = 0
83 Flow Metering on Ethernet = 2065
84 4635 users = 0
86 Automatic directory pop-up = 0
87 Beta Test = 0
89 Notification server = 0
90 M Roaming DECT/PWT = 0/ 0
91 Voice guide record from Reflexes = 1
94 WMI Workforce manager interface = 0
97 VPS users = 0
98 Accounting for local calls = 2065
99 Accounting for ABC calls = 2065
100 CSTA profile = 0
101 CSTA monitoring requests = 0
102 CCS multi-site = 0
103 Real Time Interface = 0
105 Compressed calls = 0
106 Transfix Access X24/V36 = 99999
107 4635 Visual messenger = 0
109 4635 IP Octel Networking = 0
110 4635 Global message redundancy = 0
111 Ubiquity = 0
113 CSTA pilots monitoring = 0
114 TSAPI server = 0
115 CCA softphone = 0
116 ECC My Softphone (4980 Std) = 5000
117 M ECC 4980 Option (4980 Adv) = 0/ 5000
119 4980 nomadic logged = 5000
121 CLIP on VPS = 0
122 ACAPI via CMIP = 2065
123 CSTA IVR ports monitored = 0
125 CCweb Agents = 0
126 Hotel AHL link = 1
127 M Encryption DECT/PWT users = 0
128 4615 ports = 0
129 M ECC My Softphone (4980 Grp) = 0/ 5000
130 CSTA voice recording type = 0
131 Remote LIO = 0
132 IP-Trunk = 0
133 Mastered conference = 0
134 Multi-tenant = 0
135 G729A Server = 120
136 Priority = 0
137 Call restriction = 0
138 IP Clients = 240
143 TAPI premium server = 0
145 CSTA Recording B channel = 0
146 PWT mobility (UTAM) = 0
148 IP Call Server = 1
151 4635 VPIM = 0
152 Ith radio = 0
153 SNMP Trap = 1
154 Additional S0 features = 0
155 Additional safety features = 1
156 Ith = 0
157 CCA nomadic = 0
158 CSTA By-pass = 4500
160 CCemail Agents = 0
161 CCoutbound Agents = 0
162 CCoutpredial Agents = 0
164 CSTA Record networked = 0
165 OmniPCX Enterprise release = 45
166 4980 multi device = 5000
167 ACR data base read = 0
168 Nb of HPOV node = 0
169 Voice detection channels = 0
173 M Advanced Reflexes users = 1/ 32
174 M Analog users = 1585/ 1792
175 M Mobile users = 0/ 0
176 M Advanced IP users = 179/ 240
177 M SIP users = 0/ 1
178 4645 Voice mail engine = 0
179 M 4645 users = 0/ 0
181 OmniPCX Enterprise = 1
182 4645 networking = 0
183 4645 additional language = 0
184 Integrated Gatekeeper = 0
185 SIP Gateway = 1
186 E-CS redundancy = 1
187 H323 (G711) network link = 0
188 SIP network links = 32
189 CCTI agents = 0
190 RSI call center agents = 0
191 Campus DECT = 0
192 DREX Protocol = 0
193 Embedded voice guides = 1
194 4645 Portal users = 0
195 CCD profile = 1
196 RSI Business agents = 0
197 M G729A Client = 208/ 240
198 G723.1 Client = 0
199 Version 4400 R5.0 Ux = 0
200 4400 Mobiles migration = 0
308 M Remote extension = 0/ 0
309 XML telephony = 5000
310 M CLIP Z = 0/ 0
311 ACR Networking = 0
312 Scripting agents = 0
313 eCC Gateway = 0
314 4635 My messaging users = 0
316 M Standard Reflexes users = 7/ 0
317 M Standard IP users = 23/ 0
318 XML IPTouch-IP engine = 0
325 IP-Touch Security Engine = 0
326 M Secured IP-Touch Phones = 0
327 M IP-Touch Security MCM = 0
328 M IP-Softphone Attendants = 0/ 0
329 M IP-Softphone Agents = 0/ 0
330 M Advanced Mobile IP-Touch Users = 0/ 0
332 M PCS max. number = 0/ 0
335 M Greeting Assistant = 0
334 Max. IP recording = 0
336 IME Stations = 0
337 SIP External Voice Mails = 2065
342 M ABC-IP Access Number = 0/ 0
343 M MgSec Max Number = 0/ 0
345 M SIP extension users = 0/ 1
348 M Soft MSM lock = 0/ 0
358 M Max number of SIP TLS sets = 0/ 0
359 Max com simultaneous SIP TLS = 0
363 M NOESIP TLS users = 0/ 0
364 Max Attendants 4059EE = 6
371 IPDect Users = 0
384 OXE Media Servers = 0
385 VoIP channels on OMS = 0
386 UC as a Service = 0
467 ARS = 2065
468 Product Type = 99999
469 G723.1 Server = 120
396 IPV6 = 0
406 OT gateways allowed = 0

[cavagnaro]

Everything seems fine on your side
Please post a log from OXE sip when you listen to that guide.
My guess is that the other party is rejecting you by some reason


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[wolfgar]

Hi Cvagnaro

Thank you for your quick response.

Actually we could solve the issue by restarting sipmotor according to the advising from ALE support.
It seems that the issue was related to the license part. We actually bought 32ch for the SIP network link and spadmin also shows correct no. of our license as follows.

188 SIP network links = 32

But it seems that OXE had been recognized we have only 1 license for the SIP network link. We got an log from ALE.

[Before]:
Thu Nov 30 22:09:28 2017 1151[CMotorCall::makeInitialMotorRequest] nb available licenses=1 =First call
Thu Nov 30 22:09:32 2017 1152[CMotorCall::makeInitialMotorRequest] nb available licenses=0 = 2nd call

And then it became normal after they had been restarted sipmotor.

[After]:
Fri Dec 1 15:16:48 2017 1110[CMotorCall::makeInitialMotorRequest] nb available licenses=32 .
Fri Dec 1 15:16:51 2017 1111[CMotorCall::makeInitialMotorRequest] nb available licenses=31 .
Fri Dec 1 15:16:59 2017 1112[CMotorCall::makeInitialMotorRequest] nb available licenses=30 .
Fri Dec 1 15:17:05 2017 1113[CMotorCall::makeInitialMotorRequest] nb available licenses=29

We confirmed that there are no panic flag on the spadmin and then we had been rebooted OXE after we installed new OPS file 2 times.
But it didn't apply correctly to their OXE by any reasons..

Anyway we had been resolved the issue by just restarting sipmotor. But it should not happened actually because we have right OPS file and installed it normal procedure according to the same way we been installed it 1000 times..

Best Regards,

[cavagnaro]

Ohh yes, remember that bug. Happened just a few weeks ago to me too
Thanks for sharing


Enviado de meu E6633 usando Tapatalk

[wolfgar]

Hi

Oh, is that software bug? I just worry that the issue will be reproduced again in the future.
So, how about your customer? The issue never been reproduced again?

[cavagnaro]

Only happens after ops load. Later will not happen again unless you load new ops.
Still, open an esr. They might release you a specific patch.


Enviado de meu E6633 usando Tapatalk

[wolfgar]

Thank you for your prompt reply.

Best Regards,