Issue with name displayed

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RaFFpwnz
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Posts: 9
Joined: 24 Jul 2019 08:43

Issue with name displayed

Post by RaFFpwnz » 29 Jul 2019 05:01

Hi everyone!

I'm a little bit new in this forum and with Alcatel OXE administration, so i'll try to explain my problem the best way possible that i can :lol:

I have a problem with the name displayed on the phones registered in OXE(s) of my client when the call comes from an Avaya (External project and no administrated by my company). When the phones from AVAYA call to the phones from OXE, in this last ones it's displayed the phone number instead of the user's name.

I have the two servers connected by a Trunk SIP in a External Gateway, and The user's name its sended from AVAYA in the field "FROM".

The trunk group created is a T2 type with Q931 signal variant : ABC-F, (I tried with ISDN all countries also but it fixed nothing)

I tried to change the fields: P-Asserted-ID in Calling Number and Trusted P-Asserted-ID header from true to false, but nothing changed in the display presentation.

i hope that someone can help me to fix that.

So thank a lot from now to everybody!

regards.

RaFFpwnz
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Posts: 9
Joined: 24 Jul 2019 08:43

Re: Issue with name displayed

Post by RaFFpwnz » 30 Jul 2019 07:49

Anyone can help me, please?

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alex
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Posts: 1370
Joined: 06 Jul 2004 07:27
Location: Russia
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Re: Issue with name displayed

Post by alex » 31 Jul 2019 01:12

Show us INVITES from Avaya, which OXE SW version you run.
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.

RaFFpwnz
Member
Posts: 9
Joined: 24 Jul 2019 08:43

Re: Issue with name displayed

Post by RaFFpwnz » 31 Jul 2019 03:00

Hi, good morning!

My OXE is running with 12.1 version, and here i leave the invite message:

INVITE sip:925328@X.X.X.X;user=phone SIP/2.0
From: "Agente 012" <sip:866003@invalid.unknown.domain;user=phone>;tag=0ecea986cb0e9164935b89651400
To: <sip:925328@X.X.X.X;user=phone>
Call-ID: 0ecea986cb0e9165935b89651400
CSeq: 1 INVITE
Max-Forwards: 71
Via: SIP/2.0/TCP X.X.X.X;branch=z9hG4bK0ecea986cb0e9166935b89651400
Via: SIP/2.0/TCP X.X.X.X;branch=z9hG4bK0ecea986cb0e9166935b89651400
Supported: 100rel,histinfo,join,replaces,sdp-anat,timer
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,SUBSCRIBE,NOTIFY,REFER,INFO,PRACK,PUBLISH,UPDATE
User-Agent: Avaya CM/R016x.03.0.124.0
Contact: "Agente 012" <sip:866003@X.X.X.X;transport=tcp;user=phone>
Route: <sip:X.X.X.X;transport=tcp;lr;phase=terminating>
Accept-Language: en
Alert-Info: <cid:internal@invalid.unknown.domain>;avaya-cm-alert-type=internal
History-Info: <sip:925328@X.X.X.X>;index=1
History-Info: "925328" <sip:925328@X.X.X.X>;index=1.1
Min-SE: 600
P-Asserted-Identity: "Agente 012" <sip:866003@invalid.unknown.domain;user=phone>
Record-Route: <sip:X.X.X.X;transport=tcp;lr>
Session-Expires: 600;refresher=uac
Av-Global-Session-ID: 00ecea98-6cb0-4901-a393-5b8965140000
Content-Type: application/sdp
Content-Length: 288

v=0
o=- 1562755610 1 IN IP4 X.X.X.X
s=-
c=IN IP4 10.41.3.91
b=AS:64
t=0 0
a=avf:avc=n prio=n
a=csup:avf-v0
m=audio 20156 RTP/AVP 18 8 0 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=ptime:20

I need visualize in my phones "Ag. 012" instead 866003

thank you!

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alex
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Posts: 1370
Joined: 06 Jul 2004 07:27
Location: Russia
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Re: Issue with name displayed

Post by alex » 31 Jul 2019 04:20

Looks OK.
Check whether Phone facility category of OXE user has this parameter set to 1 "Calling name display (CNIP/I-CNAM) : 1"
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.

RaFFpwnz
Member
Posts: 9
Joined: 24 Jul 2019 08:43

Re: Issue with name displayed

Post by RaFFpwnz » 31 Jul 2019 07:14

Hi Alex,

EDITED.

When i changed this parameter from 0 to 1, and so AVAYA called me to my OXE phone, i just see in my phone the text "Incoming call" but nothing about number or name.

Do you think that i need change some parameter more?

Thank you!

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alex
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Posts: 1370
Joined: 06 Jul 2004 07:27
Location: Russia
Contact:

Re: Issue with name displayed

Post by alex » 31 Jul 2019 10:21

P-Asserted-ID in Calling Number must be True.
After every change in SIP Ext Gateway you should restart sip-motor process.
Check this parameter /System/Other System Parameters/External Signaling Parameter/Calling Name Presentation: TRUE
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.

RaFFpwnz
Member
Posts: 9
Joined: 24 Jul 2019 08:43

Re: Issue with name displayed

Post by RaFFpwnz » 05 Aug 2019 07:12

it worked!!
Thanks a lot Alex, you saved my life again haha

i'm so greatful with you for your help!

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