Dear all ,
I've got a problem with digital phone 4019 at customer site as described below :
- the OXE R11.2 system have 25 analog trunks which connect to telephone service provider to make an outside call within our country ( Viet Nam )
now , they use NPRAE2-2 to connect to their SIP gateway named MOSA 4600 ( from VODTel of Taiwan )
they want me to config press "9" to seize the analog trunks and press "#" to seize the E1 trunk .
i've configed all ready , however , only analog extensions can seize E1 when press "# " , digital phone is failed
they have 500 analog phones and 50 digital phones ( 4 x 8028 and 45 x 4019 )
all digital phone 8028 and 4019 cannot seize the E1 when press "#"
could you please help me how to check and solve the problem
thanks and best regards
Alcatel digital sets problem with "#" key
Re: Alcatel digital sets problem with "#" key
# - just prof TG seizure?
failed - what happen exactly.
failed - what happen exactly.
Re: Alcatel digital sets problem with "#" key
Dear Mr. VAD ,
when digital set press "#" , it respond with busy tone
Yes , customer just want to seize the E1 trunk by press '#"
thanks and best regards
when digital set press "#" , it respond with busy tone
Yes , customer just want to seize the E1 trunk by press '#"
thanks and best regards
Re: Alcatel digital sets problem with "#" key
Can you show us what you have configured # to be in the prefix plan?
Can you show us trkstat of the trunk group you are trying to seize?
Can you show us trkstat of the trunk group you are trying to seize?
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."