Passive Communication-Automatic Attendant

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PME
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Passive Communication-Automatic Attendant

Post by PME » 26 Apr 2012 10:09

Hello Everyone,
How can we use Automatic attendant with Passive Communication Server?
Thank you.

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tot3nkopf
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Re: Passive Communication-Automatic Attendant

Post by tot3nkopf » 26 Apr 2012 14:30

This is a nonsense question. AA is configured on main server. PCS has same configuration as main, so when it takes over AA should work.

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Re: Passive Communication-Automatic Attendant

Post by PME » 27 Apr 2012 02:15

Thank you Sir for your reply,

Sorry for the wrong question how does the automated attendant work, when the remote shelf (IP Media Gateway) lost the connection with appliance server?

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Re: Passive Communication-Automatic Attendant

Post by tot3nkopf » 27 Apr 2012 04:38

The same as the AA is working on the main server.

One AA will work on main site (CS) - handling external lines in main site, one on the remote site (PCS) - handling local external lines. If you want to be able to reach extensions from both sides via AA you should configure private to public overflow (as the 2 sites are no longer connected via private link).

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Re: Passive Communication-Automatic Attendant

Post by vad » 27 Apr 2012 06:01

If you use AA on 4645 VM (and AS support 4645 VM) - on remote site AA will not works (no connection with AS, no connection with 4645)

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Re: Passive Communication-Automatic Attendant

Post by PME » 28 Apr 2012 02:31

Mr. Vad and Mr. Tot3nkopf,
Thanks for your reply.

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