How to forward calls to an Entity

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Luc3
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Joined: 15 Aug 2017 05:41

How to forward calls to an Entity

Post by Luc3 » 15 Aug 2017 05:50

Hello Guys ...

I'm new to this site and i'm proud to be a part of.
I have a question and i hope i could find an answer
Q: How to forward calls on to an entity (If the station is busy or no answer)
The idea is that i would like the calls to be routed as per the entity routing rules (Day- Night)
#OmniVista 8070

Thanks in advance

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oldboy
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Re: How to forward calls to an Entity

Post by oldboy » 15 Aug 2017 07:26

if the COS is set up right and there is no associate the the call will go to the Entity and follow the rules
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

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