Alcatel Unleashed

Hello Guys ...

I'm new to this site and i'm proud to be a part of.
I have a question and i hope i could find an answer
Q: How to forward calls on to an entity (If the station is busy or no answer)
The idea is that i would like the calls to be routed as per the entity routing rules (Day- Night)
#OmniVista 8070

Thanks in advance

if the COS is set up right and there is no associate the the call will go to the Entity and follow the rules