When I talk by phone using external line in my OXO my talk gets suddely disrupted. To me it looks like a person I'm talking with disconnects.
Help me to find how to fix it. Disconnect happens randomly. Roughly several times a day.
OXO disconnects randomly on external line
- cavagnaro
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Re: OXO disconnects randomly on external line
What type of line?
Any incidents at logs?
After how much time?
Enviado de meu E6633 usando o Tapatalk
Any incidents at logs?
After how much time?
Enviado de meu E6633 usando o Tapatalk
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Details
Analog line. NDDI.
Where I can see log? I use OmniPCX Office Management Console. Do I need another app?
One time disconnects happen as often as every 5 minutes. Even at first seconds of conversation.
Another time you can talk 30 minutes without any problem.
Where I can see log? I use OmniPCX Office Management Console. Do I need another app?
One time disconnects happen as often as every 5 minutes. Even at first seconds of conversation.
Another time you can talk 30 minutes without any problem.
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: OXO disconnects randomly on external line
Is it a single line or many of them?
Enviado de meu E6633 usando o Tapatalk
Enviado de meu E6633 usando o Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: OXO disconnects randomly on external line
Do you use "busy tone detection" and transfer external-external (or transit)?
Re: OXO disconnects randomly on external line
Busy tone detection was enabled.
Transfer ext ext was also enabled but seldom used. So I disabled it.
About busy tone detection I'm not sure why it was enabled. Now I disabled it just to try and see.
Transit? Do you mean only external to external transit or something else? Anyway we are rarely use any transit, like 2 times a day for whole system.
After all changes I powered off the system and then powered on.
Re: OXO disconnects randomly on external line
I ask about transit/ext transfer - just for understanding.
Main quiestion was abour busy tone detection. When enabled - sometimes you can have problem with disconnection (more often when women speak).
Main quiestion was abour busy tone detection. When enabled - sometimes you can have problem with disconnection (more often when women speak).
Re: OXO disconnects randomly on external line
Thanks to everyone in this topic.
After suggested changes in configuration now I can talk without disconnects.
And I think problem was caused by "busy tone detection".
After suggested changes in configuration now I can talk without disconnects.
And I think problem was caused by "busy tone detection".