OXO disconnects randomly on external line

[mr Stepan]

When I talk by phone using external line in my OXO my talk gets suddely disrupted. To me it looks like a person I'm talking with disconnects.
Help me to find how to fix it. Disconnect happens randomly. Roughly several times a day.

[cavagnaro]

What type of line?
Any incidents at logs?
After how much time?


Enviado de meu E6633 usando o Tapatalk

[mr Stepan]

Analog line. NDDI.

Where I can see log? I use OmniPCX Office Management Console. Do I need another app?

One time disconnects happen as often as every 5 minutes. Even at first seconds of conversation.
Another time you can talk 30 minutes without any problem.

[cavagnaro]

Is it a single line or many of them?


Enviado de meu E6633 usando o Tapatalk

[mr Stepan]

Is it a single line or many of them?


Enviado de meu E6633 usando o Tapatalk

Certainly not a single line. At least 3 of 8 lines. Maybe more.

[vad]

Do you use "busy tone detection" and transfer external-external (or transit)?

[mr Stepan]

Do you use "busy tone detection" and transfer external-external (or transit)?

Busy tone detection was enabled.
Transfer ext ext was also enabled but seldom used. So I disabled it.

About busy tone detection I'm not sure why it was enabled. Now I disabled it just to try and see.

Transit? Do you mean only external to external transit or something else? Anyway we are rarely use any transit, like 2 times a day for whole system.

After all changes I powered off the system and then powered on.

[vad]

I ask about transit/ext transfer - just for understanding.
Main quiestion was abour busy tone detection. When enabled - sometimes you can have problem with disconnection (more often when women speak).

[mr Stepan]

Thanks to everyone in this topic.
After suggested changes in configuration now I can talk without disconnects.

And I think problem was caused by "busy tone detection".