Hi All
hope everyone is well?
i have a unique request from a client with an OXO running the latest release10.3
he would like to know if it is possible to enter an account code before a call can be answered.... for reasons as follows.
Example:
a user Bob for example is sitting at extension 2033 (not there own extension)
A call comes in and Bob answers it
Bobs speaks a lots of nonsense to the customer
The customer complains and says, I called ext 2033 and someone gave me grief on the phone
We look for owner of extension who happens to be John
John says I never answered such a call, which is true
Now if I had put in my account code before I answered the call, we all know it was Bob that answered it.
Can this be done?
Regards
Andy