OXO R.4
I have Ext: 1000 (Add to Attendant group) This Att Group in Dynamic distribution, External put timer1, 10 sec use timer and distination put
Huntgrpup numver 540
In hunt group 540 add Extenson 1002,1004, and 1005
When call comming in, Ext: 1000 ring until it disconnect and not routing call to group 540
My thinking is Call not overflow on no answer
Can some one help me this
Thanks
Vanna.
How to make Over flow on no answer
Re: How to make Over flow on no answer
Check this out: Subscribers - Details - Click the More button. If the set have 1000 as Public number, all calls are going to this set and not to the attendant group.phengvanna wrote:OXO R.4
I have Ext: 1000 (Add to Attendant group) This Att Group in Dynamic distribution, External put timer1, 10 sec use timer and distination put
Huntgrpup numver 540
In hunt group 540 add Extenson 1002,1004, and 1005
When call comming in, Ext: 1000 ring until it disconnect and not routing call to group 540
My thinking is Call not overflow on no answer
Can some one help me this
Thanks
Vanna.
Two alternatives to solve this:
1:
Check your Dialing plan - Public Nubmering Plan:
1000 should be Attendant with Base 9
Ext 1000 should remain in attendant group
2:
Subscribers - Details - Dynamic Routing:
Make dynamic routing to hunting group 540
Happy Friday